CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

CEVA Logistics is looking for a driven and focused Customer Service Representatives at our facility located in Rosedale, North Auckland . In this role you will focus on an end-to-end process to support operational and customer requirements focusing on any escalations and customer queries.

WHAT ARE YOU GOING TO DO?

Answer all incoming customer calls and emails in a professional and efficient manner offering a variety of product and non-product solutions to customers.
Identify potential customer needs and opportunities to grow the business whilst setting clear and achievable expectations with customers.
Develop strong relationships with customers and demonstrate how we are adding value to their business.
Continually look for ways to improve business process, skills, and techniques to better support the team and business.