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Guest Service Agent/Duty Manager at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Leadership, Communication Skills, Teamwork, Organizational Skills, Problem Solving, Cultural Awareness, Attention To Detail, Flexibility, Sales Skills, Training, Guest Relations, Hospitality, Time Management, Conflict Resolution, Reservation Systems
Specialization
Excellent communication skills and cultural awareness are essential for managing a diverse team. An LCQ certificate and a manager certificate are required for the GSA/Duty Manager position, or the willingness to obtain them.
Food and Beverage Attendant at HIND Management
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Cocktail Preparation, Problem Solving, Flexibility, Grooming Standards, Time Management, Hospitality Knowledge
Specialization
Candidates should have a passion for hospitality and a desire to learn and grow in their careers. Flexibility to work varied hours, including weekends and public holidays, is essential.
Cluster Business Development Manager – Groups & Events, Accor CP Hotels at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Hotel Sales, Business Development, Proactive Sales, Account Growth, Communication, Ms Office, Hotel Systems, Positive Mindset
Specialization
Candidates should have over 3 years of hotel sales experience in groups/events or business development and knowledge of the Auckland events market. They must demonstrate a proven ability to grow accounts, possess excellent communication skills, and be proficient in relevant software.
Experience Required
Minimum 2 year(s)
Night Auditor at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Numerical Accuracy, Attention To Detail, Service Focused Personality, Hospitality, Independent Work, Calm Under Pressure, Communication Skills, Problem Solving Skills, Team Collaboration, Immaculate Grooming, Personal Presentation
Specialization
Candidates must have strong numerical accuracy and a service-focused personality. Previous hotel night audit or finance-related experience is desirable but not mandatory.
Building Technologies Engineer (BMS Specialist) at BECA Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Building Management Systems, Smart Buildings, Project Delivery, Stakeholder Engagement, Documentation Control, Quality Assurance, Bms Design, System Integration, Integrated Building Platforms, Access Control, Lighting, Metering, Vertical Transport, Security, Digital Innovation, Sustainability
Specialization
A strong foundation in BMS design and integration is essential, ideally gained through consulting or contracting experience. A degree in Electrical, Electronics, or Systems Engineering is preferred, along with relevant certifications and practical experience with platforms like Honeywell or Tridium.
Experience Required
Minimum 5 year(s)
Night All Rounder at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Multitasking, Communication, Dependability, Cleaning, Hospitality, Security Checks, Guest Interaction, Attention To Detail, Time Management, Physical Capability, Problem Solving, Teamwork, Flexibility, Punctuality, Positive Attitude
Specialization
Candidates must have a service-focused personality and at least one year of experience in a hotel environment. Strong communication skills and the ability to multitask while working night shifts are essential.
Food and Beverage Supervisor - Ibis at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Supervisory Experience, Team Leadership, Communication Skills, Interpersonal Skills, Problem Solving, Time Management, Flexibility, Food & Beverage Knowledge, Sales Approach, Training Skills, Guest Interaction, Operational Management, Policy Knowledge, Menu Knowledge, Loyalty Program Promotion
Specialization
Candidates should have a passion for delivering excellent customer service and previous supervisory experience in a similar role. Strong communication, problem-solving skills, and the ability to work under pressure are essential.
Experience Required
Minimum 2 year(s)
Kitchen Hand at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Food Preparation, Dish Washing, Sanitisation, Hygiene Compliance, Waste Management, Food Storage, Health Safety Procedures, Team Support, Time Management, Communication, Adaptability, Reliability, Hardworking, Attention To Detail
Specialization
Previous experience as a kitchen hand is preferred but not essential. Candidates should have a friendly attitude, strong communication skills, and an understanding of food safety practices.
Housekeeping Supervisor (M/F/NB) at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Attention To Detail, Leadership, Guest Focused Mindset, Organisational Skills, Time Management, Hygiene Compliance, Waste Management, Safety Rules, Desire To Learn
Specialization
Candidates should have exceptional attention to detail and a passion for cleanliness. A minimum of 1 to 2 years of professional experience in housekeeping or a similar role is required.
Maintenance Handyperson at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
General Building Maintenance, Preventative Maintenance, Reactive Maintenance, Plant Checks, Communication, Attention To Detail, Safety Commitment, Teamwork, Flexibility, Manual Tasks, Basic Computer Skills, Service Oriented Attitude, Initiative, Organizational Skills, Equipment Operation, Problem Solving
Specialization
Candidates should have at least 12 months of experience in general building maintenance, preferably in a hospitality setting. A proactive attitude, physical fitness, and the ability to work independently are essential.
Reservations Agent at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Focused, Detail Oriented, Proactive Problem Solver, Strong Communicator, Team Player, Adaptable, Organized, Engaging
Specialization
Candidates should have 1-2 years of experience in a Lifestyle/Luxury Hotel setting and possess strong communication and organizational skills. A proactive approach to problem-solving and the ability to work in a fast-paced environment are essential.
Night Manager at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Front Office Management, Guest Services, Night Audits, Security Management, Team Leadership, Customer Focus, Effective Supervision, Communication Skills, Professional Image, Rapport Building, Opera Systems Knowledge, Hospitality Experience, Problem Solving, Time Management, Attention To Detail, Report Writing
Specialization
Previous experience in hotels and possession of a current Managers Certificate and LCQ certificate are required. Knowledge of Opera systems is a bonus.
Experience Required
Minimum 2 year(s)
Commis Chef - Ibis Wellington at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Food, Strong Work Ethic, A La Carte Experience, Ability To Stay Calm Under Pressure, Deliver Consistent Quality, Flexible Team Player, Food Hygiene, Organised Workspace
Specialization
Candidates should have a passion for food and a strong work ethic, with previous experience in a similar role preferred. They must be flexible team players available to work on a rotating roster and hold NZ residency or a permanent NZ work visa.
Commis Chef - Ibis Wellington at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Food, Strong Work Ethic, A La Carte Experience, Calm Under Pressure, Team Player, Food Hygiene, Cooking Skills, Creativity, Cost Control, Health & Safety Guidelines
Specialization
Candidates should have a passion for food and a strong work ethic, with previous experience in a similar role preferred. Flexibility to work on a rotating roster and the ability to stay calm under pressure are essential.
Room Attendant at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Cleaning, Sanitizing, Customer Service, Inventory Management, Attention To Detail, Positive Attitude, Physical Fitness
Specialization
Physically fit candidates with a positive attitude are preferred. Previous experience in hotels or cleaning is a plus but not required.
Concierge at Accor
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Positive Attitude, Luggage Assistance, Valet Service, Tourist Information, Local Knowledge, Phone Support, Guest Queries
Specialization
Candidates must have a clean full NZ driver's license and be physically fit to carry luggage. Flexibility to work shifts on weekends and public holidays is required.
Technician at AMETEK O'Brien
Whangarei, Northland Region, New Zealand - Full Time
Skills Needed
Hands On Work, Technical Skills, Attention To Detail, Customer Service, Communication Skills, Upselling
Specialization
We are looking for motivated individuals with a passion for hands-on work and a keen eye for detail. No prior experience is necessary as comprehensive training will be provided.
Events and Programmes Coordinator at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Time Management, Event Management, Customer Service, Communication, Social Media, Digital Technologies, Relationship Building, Administration, Team Collaboration, Organizational Skills, Mentoring, Promotion, Networking, Stakeholder Engagement, Curiosity, Planning
Specialization
Candidates should possess a university degree with relevant experience or an equivalent combination of extensive relevant experience and education/training. Experience in event organization, promotion, and management, along with strong administrative skills and the ability to interact with diverse stakeholders, is essential.
Experience Required
Minimum 2 year(s)
Service Delivery Manager - Fixed Term at Datacom
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Service Management, Itil, Technical Concepts, Infrastructure Projects, Information Security Standards, Stakeholder Interaction, Budget Management, Negotiation Skills, Resource Planning, Customer Relationship Management, Change Management, Incident Management, Continual Service Improvement, Performance Monitoring, Risk Management, Project Delivery
Specialization
Candidates should have a detailed understanding of service management methodologies and a minimum of 5 years' experience in a relevant role. A sound understanding of technical concepts and frameworks is also required.
Experience Required
Minimum 5 year(s)
Postdoctoral Fellow at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Software Engineering, Cybersecurity, Patch Deployment, Software Maintenance, Programming, Data Analysis, User Studies, Empirical Evaluations, Collaboration, Prototyping, Refactoring, Static Analysis, Ux Design, Research Methods, Communication
Specialization
Candidates should hold a PhD in Software Engineering, Computer Science, or a related discipline, with strong research experience in software maintenance and patch deployment. A strong publication record and programming skills are also required.
Guest Service Agent/Duty Manager at Accor
Queenstown, Otago, New Zealand -
Full Time

Start Date

Immediate

Expiry Date

08 Jan, 26

Salary

30.2

Posted On

10 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Leadership, Communication Skills, Teamwork, Organizational Skills, Problem Solving, Cultural Awareness, Attention To Detail, Flexibility, Sales Skills, Training, Guest Relations, Hospitality, Time Management, Conflict Resolution, Reservation Systems

Industry

Hospitality

Description
Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description $27.50 to $30.20 per hour Minimum 30 hours per week guaranteed Guest Service Agent and Guest Service Agent/Duty Manager positions available About us Situated on a unique vantage point with breath taking views over Lake Wakatipu and the Remarkables Mountain range, Mercure Queenstown Resort offers 148 guests rooms, two restaurants, a lounge bar and conference facilities. We are growing our diverse team and are looking for a Guest Service Agent/Duty Manager to join our front office team. About the role Reporting to the Front Office and Reservations Manager the incumbent will ensure that the highest level of customer satisfaction and service is offered to our guest, whilst assisting in the management of the day-to-day operation of the Front Office, phones, portering and night audit functions. You will ensure that service standards are maintained in these areas, profitability maximised and guest needs met. You will also be required to support the management of the department in the absence of the front office manager and lead the department as needed. Responding to guest requests for assistance and information in a timely and efficient manner and being confident in your ability to sell and inform guests about local activities and popular tourist attractions, also forms part of the key responsibilities of the role. Key responsibilities include: Provide efficient, friendly and professional service to all guests. Effective supervision of all guest arrivals and departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused. Cover Duty Manager shifts as required, including weekends and public holidays, as well as the occasional night manager shift. Excellent leadership skills, confident to train new team members effectively in department and hotel operations. Lead by example guiding the team through active use of Accor values and code of conduct. Actively supervise the sale and supply of alcohol in line with current legislation. Deputise in the absence of the Front Office Manager. Qualifications About you You bring excellent communication skills and the cultural awareness needed to manage and motivate a diverse team. You thrive in a team environment and love to roll up your sleeves, stepping into hotel operations to lend a helping hand when needed. With a sharp eye for detail, you approach challenges diplomatically, always striving for win-win solutions. You are a master at juggling multiple tasks, staying organised and efficient no matter the situation. Curiosity drives you, and you are always looking for innovative ways to improve how things get done. If you are familiar with Opera/Opera Cloud or similar guest reservation systems, that is a definite plus! An LCQ certificate, along with a manager certificate, will be required (or the willingness to obtain one) for the GSA/Duty Manager position. We are looking for someone flexible to work across a 7-day rotating roster, including weekends and Public Holidays. Additional Information Benefits of working at Mercure QT Resort Work Your Way - Speak with us about your desired work life balance and make it a reality! Free use and access of our gym, saunas, hot tubs and swimming pool. Meals provided while on duty. Accommodation discounts & Free Anniversary Stay. Employee Assistance Program. Fantastic career growth opportunities. Ability to make a difference through our Corporate Social Responsibility activities. Employee benefit card offering discounted rates with Accor worldwide. Our commitment to Diversity & Inclusion: We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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Responsibilities
Ensure the highest level of customer satisfaction and service is offered to guests while managing the day-to-day operations of the Front Office. Respond to guest requests efficiently and confidently sell local activities and attractions.
Guest Service Agent/Duty Manager at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Leadership, Communication Skills, Teamwork, Organizational Skills, Problem Solving, Cultural Awareness, Attention To Detail, Flexibility, Sales Skills, Training, Guest Relations, Hospitality, Time Management, Conflict Resolution, Reservation Systems
Specialization
Excellent communication skills and cultural awareness are essential for managing a diverse team. An LCQ certificate and a manager certificate are required for the GSA/Duty Manager position, or the willingness to obtain them.
Food and Beverage Attendant at HIND Management
Queenstown, Otago, New Zealand - Full Time
Skills Needed
Customer Service, Teamwork, Communication, Attention To Detail, Cocktail Preparation, Problem Solving, Flexibility, Grooming Standards, Time Management, Hospitality Knowledge
Specialization
Candidates should have a passion for hospitality and a desire to learn and grow in their careers. Flexibility to work varied hours, including weekends and public holidays, is essential.
Cluster Business Development Manager – Groups & Events, Accor CP Hotels at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Hotel Sales, Business Development, Proactive Sales, Account Growth, Communication, Ms Office, Hotel Systems, Positive Mindset
Specialization
Candidates should have over 3 years of hotel sales experience in groups/events or business development and knowledge of the Auckland events market. They must demonstrate a proven ability to grow accounts, possess excellent communication skills, and be proficient in relevant software.
Experience Required
Minimum 2 year(s)
Night Auditor at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Numerical Accuracy, Attention To Detail, Service Focused Personality, Hospitality, Independent Work, Calm Under Pressure, Communication Skills, Problem Solving Skills, Team Collaboration, Immaculate Grooming, Personal Presentation
Specialization
Candidates must have strong numerical accuracy and a service-focused personality. Previous hotel night audit or finance-related experience is desirable but not mandatory.
Building Technologies Engineer (BMS Specialist) at BECA Group
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Building Management Systems, Smart Buildings, Project Delivery, Stakeholder Engagement, Documentation Control, Quality Assurance, Bms Design, System Integration, Integrated Building Platforms, Access Control, Lighting, Metering, Vertical Transport, Security, Digital Innovation, Sustainability
Specialization
A strong foundation in BMS design and integration is essential, ideally gained through consulting or contracting experience. A degree in Electrical, Electronics, or Systems Engineering is preferred, along with relevant certifications and practical experience with platforms like Honeywell or Tridium.
Experience Required
Minimum 5 year(s)
Night All Rounder at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Multitasking, Communication, Dependability, Cleaning, Hospitality, Security Checks, Guest Interaction, Attention To Detail, Time Management, Physical Capability, Problem Solving, Teamwork, Flexibility, Punctuality, Positive Attitude
Specialization
Candidates must have a service-focused personality and at least one year of experience in a hotel environment. Strong communication skills and the ability to multitask while working night shifts are essential.
Food and Beverage Supervisor - Ibis at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Customer Service, Supervisory Experience, Team Leadership, Communication Skills, Interpersonal Skills, Problem Solving, Time Management, Flexibility, Food & Beverage Knowledge, Sales Approach, Training Skills, Guest Interaction, Operational Management, Policy Knowledge, Menu Knowledge, Loyalty Program Promotion
Specialization
Candidates should have a passion for delivering excellent customer service and previous supervisory experience in a similar role. Strong communication, problem-solving skills, and the ability to work under pressure are essential.
Experience Required
Minimum 2 year(s)
Kitchen Hand at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Food Preparation, Dish Washing, Sanitisation, Hygiene Compliance, Waste Management, Food Storage, Health Safety Procedures, Team Support, Time Management, Communication, Adaptability, Reliability, Hardworking, Attention To Detail
Specialization
Previous experience as a kitchen hand is preferred but not essential. Candidates should have a friendly attitude, strong communication skills, and an understanding of food safety practices.
Housekeeping Supervisor (M/F/NB) at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Attention To Detail, Leadership, Guest Focused Mindset, Organisational Skills, Time Management, Hygiene Compliance, Waste Management, Safety Rules, Desire To Learn
Specialization
Candidates should have exceptional attention to detail and a passion for cleanliness. A minimum of 1 to 2 years of professional experience in housekeeping or a similar role is required.
Maintenance Handyperson at Accor
Queenstown, Otago, New Zealand - Full Time
Skills Needed
General Building Maintenance, Preventative Maintenance, Reactive Maintenance, Plant Checks, Communication, Attention To Detail, Safety Commitment, Teamwork, Flexibility, Manual Tasks, Basic Computer Skills, Service Oriented Attitude, Initiative, Organizational Skills, Equipment Operation, Problem Solving
Specialization
Candidates should have at least 12 months of experience in general building maintenance, preferably in a hospitality setting. A proactive attitude, physical fitness, and the ability to work independently are essential.
Reservations Agent at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Customer Focused, Detail Oriented, Proactive Problem Solver, Strong Communicator, Team Player, Adaptable, Organized, Engaging
Specialization
Candidates should have 1-2 years of experience in a Lifestyle/Luxury Hotel setting and possess strong communication and organizational skills. A proactive approach to problem-solving and the ability to work in a fast-paced environment are essential.
Night Manager at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Front Office Management, Guest Services, Night Audits, Security Management, Team Leadership, Customer Focus, Effective Supervision, Communication Skills, Professional Image, Rapport Building, Opera Systems Knowledge, Hospitality Experience, Problem Solving, Time Management, Attention To Detail, Report Writing
Specialization
Previous experience in hotels and possession of a current Managers Certificate and LCQ certificate are required. Knowledge of Opera systems is a bonus.
Experience Required
Minimum 2 year(s)
Commis Chef - Ibis Wellington at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Food, Strong Work Ethic, A La Carte Experience, Ability To Stay Calm Under Pressure, Deliver Consistent Quality, Flexible Team Player, Food Hygiene, Organised Workspace
Specialization
Candidates should have a passion for food and a strong work ethic, with previous experience in a similar role preferred. They must be flexible team players available to work on a rotating roster and hold NZ residency or a permanent NZ work visa.
Commis Chef - Ibis Wellington at Accor
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Passion For Food, Strong Work Ethic, A La Carte Experience, Calm Under Pressure, Team Player, Food Hygiene, Cooking Skills, Creativity, Cost Control, Health & Safety Guidelines
Specialization
Candidates should have a passion for food and a strong work ethic, with previous experience in a similar role preferred. Flexibility to work on a rotating roster and the ability to stay calm under pressure are essential.
Room Attendant at Accor
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Cleaning, Sanitizing, Customer Service, Inventory Management, Attention To Detail, Positive Attitude, Physical Fitness
Specialization
Physically fit candidates with a positive attitude are preferred. Previous experience in hotels or cleaning is a plus but not required.
Concierge at Accor
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Customer Service, Positive Attitude, Luggage Assistance, Valet Service, Tourist Information, Local Knowledge, Phone Support, Guest Queries
Specialization
Candidates must have a clean full NZ driver's license and be physically fit to carry luggage. Flexibility to work shifts on weekends and public holidays is required.
Technician at AMETEK O'Brien
Whangarei, Northland Region, New Zealand - Full Time
Skills Needed
Hands On Work, Technical Skills, Attention To Detail, Customer Service, Communication Skills, Upselling
Specialization
We are looking for motivated individuals with a passion for hands-on work and a keen eye for detail. No prior experience is necessary as comprehensive training will be provided.
Events and Programmes Coordinator at Te Herenga Waka—Victoria University of Wellington
Wellington, Wellington, New Zealand - Full Time
Skills Needed
Time Management, Event Management, Customer Service, Communication, Social Media, Digital Technologies, Relationship Building, Administration, Team Collaboration, Organizational Skills, Mentoring, Promotion, Networking, Stakeholder Engagement, Curiosity, Planning
Specialization
Candidates should possess a university degree with relevant experience or an equivalent combination of extensive relevant experience and education/training. Experience in event organization, promotion, and management, along with strong administrative skills and the ability to interact with diverse stakeholders, is essential.
Experience Required
Minimum 2 year(s)
Service Delivery Manager - Fixed Term at Datacom
Christchurch, Canterbury, New Zealand - Full Time
Skills Needed
Service Management, Itil, Technical Concepts, Infrastructure Projects, Information Security Standards, Stakeholder Interaction, Budget Management, Negotiation Skills, Resource Planning, Customer Relationship Management, Change Management, Incident Management, Continual Service Improvement, Performance Monitoring, Risk Management, Project Delivery
Specialization
Candidates should have a detailed understanding of service management methodologies and a minimum of 5 years' experience in a relevant role. A sound understanding of technical concepts and frameworks is also required.
Experience Required
Minimum 5 year(s)
Postdoctoral Fellow at University of Auckland
Auckland, Auckland, New Zealand - Full Time
Skills Needed
Software Engineering, Cybersecurity, Patch Deployment, Software Maintenance, Programming, Data Analysis, User Studies, Empirical Evaluations, Collaboration, Prototyping, Refactoring, Static Analysis, Ux Design, Research Methods, Communication
Specialization
Candidates should hold a PhD in Software Engineering, Computer Science, or a related discipline, with strong research experience in software maintenance and patch deployment. A strong publication record and programming skills are also required.