Full job description

Job Summary

We are seeking a dynamic and organized Receptionist/Administrator to join our team! In this vital role, you will be the welcoming face of our organization, managing front desk operations with enthusiasm and professionalism. Your expertise in administrative tasks, customer service, and office management will ensure smooth daily operations and a positive experience for clients, visitors, and staff alike. This position offers an exciting opportunity to contribute to a vibrant workplace while honing your clerical and organizational skills in a fast-paced environment.

Responsibilities

• Greet visitors and clients warmly, providing excellent customer service and ensuring a positive first impression
• Answer multi-line phone systems promptly, directing calls efficiently and professionally using proper phone etiquette
• Manage appointment scheduling, calendar coordination, and reminders for staff and clients
• Handle data entry tasks accurately using Microsoft Office, Google Workspace, and QuickBooks as needed
• Maintain organized filing systems—both physical and electronic—ensuring easy retrieval of documents
• Support administrative functions such as proofreading correspondence, preparing reports, and managing incoming/outgoing mail
• Assist with basic bookkeeping duties including invoice processing and expense tracking in QuickBooks or similar software
• Support medical or dental office operations by managing patient records, insurance documentation, and appointment flow (if applicable)

Qualifications

• Proven clerical experience with strong organizational skills and attention to detail
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Workspace tools
• Demonstrated computer skills including data entry, document proofreading, and file management
• Experience working at the front desk or with multi-line phone systems in a professional setting
• Excellent customer service skills with a friendly demeanor and professional phone etiquette
• Ability to handle multiple tasks efficiently while maintaining accuracy under pressure
• Previous office experience in medical or dental environments is a plus but not required; relevant training will be provided
• Familiarity with bookkeeping software such as QuickBooks or similar is advantageous