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Mid-level Service Desk Agent (m/f/d) at Sofico
Porto, , Portugal - Full Time
Skills Needed
Erp Software, It Systems, Technical Support, Sql, Databases, Apis, Software Troubleshooting, Communication Skills, Customer Centric Mindset, Independent Work, Multidisciplinary Teamwork
Specialization
A degree in IT, engineering, economics, or a related field is preferred, along with experience in ERP software or technical support. Familiarity with SQL and excellent communication skills in English are also important.
Experience Required
Minimum 2 year(s)
Gestor Comercial e Operações / Sub Diretor de Loja | Cascais at METRO/MAKRO
Lisbon, , Portugal - Full Time
Skills Needed
Leadership, Customer Focus, Results Orientation, Planning, Organization, Retail Management, Sales Strategy, Team Development, Operational Efficiency, Customer Experience, Performance Monitoring, Communication, Problem Solving, Inventory Management, Haccp Knowledge, Digital Tools
Specialization
A bachelor's degree in management or a related field is required, along with 5 to 8 years of experience in a similar retail/distribution role. Proficiency in Office tools and English is also necessary.
Experience Required
Minimum 5 year(s)
DevOps Lead at Qodea
, , Portugal - Full Time
Skills Needed
Docker, Kubernetes, Infrastructure As Code, Terraform, Configuration Management, Linux, Ci/Cd, Automation, Cloud Architecture, Microservices, Serverless Architectures, Technical Guidance, Problem Solving, Team Leadership, Application Development, Production Quality Software
Specialization
Candidates should have strong experience with Docker and Kubernetes, as well as proficiency in infrastructure as code using tools like Terraform. A solid understanding of cloud architecture principles and experience in a consultancy role is also required.
Experience Required
Minimum 5 year(s)
Head of Engineering (Europe, Remote) at Jobgether
, , Portugal - Full Time
Skills Needed
Leadership, Software Engineering, Ai Integration, Cloud Infrastructure, Agile Methodologies, Devops Practices, Quality Assurance, Team Development, Process Improvement, Innovation, Communication, People Management, Technical Strategy, Organizational Design, Budgeting, Resource Planning
Specialization
Candidates should have over 10 years of experience in software engineering, with at least 5 years in senior leadership roles. A strong technical foundation in modern software architecture and experience with AI and machine learning integration is essential.
Experience Required
Minimum 10 year(s)
Data Engineer at Unit4-Australia
Lisbon, , Portugal - Full Time
Skills Needed
Data Architecture, Data Engineering, Real Time Data Processing, Semantic Modeling, Metadata Management, Data Governance, Cloud Platforms, Devops, Ai Integration, Python, Sql, Agile Mindset, Problem Solving, Curiosity, Adaptability, Ethical Thinking
Specialization
Expertise in data lakehouse architecture and real-time data processing is essential. Familiarity with AI integration patterns and strong programming skills in Python and SQL are also required.
Experience Required
Minimum 5 year(s)
Performance Marketing/UA Manager (Gaming) at Infatica.io
, , Portugal - Full Time
Skills Needed
Performance Marketing, User Acquisition, Data Analysis, Campaign Management, Google Ads, Youtube, Facebook, Instagram, Tiktok, Telegram, Reddit, Discord, Twitch, Analytical Skills, Cpa/Cpi Models, User Retention, Gamer Psychology
Specialization
Proven experience in gaming performance marketing and user acquisition for B2C software is mandatory. Strong analytical skills and hands-on expertise with various advertising platforms are essential.
Experience Required
Minimum 5 year(s)
Consultor/a de Crédito Habitação at ComparaJ
Lisbon, , Portugal - Full Time
Skills Needed
Sales, Customer Contact, Proactive Attitude, Communication, Negotiation, Desire To Learn, Results Focus
Specialization
We seek individuals passionate about sales and customer interaction. Candidates should have an ambitious mindset and a proactive approach.
Project Manager / Training Coordinator (SAP S/4HANA) at Gramian Consulting Group
, , Portugal - Full Time
Skills Needed
Project Management, Training Coordination, Change Management, Cross Functional Coordination, Sap S/4hana, Dynamics Ax, Training Delivery, End User Adoption, Training Materials Development, Logistics Organization, Kpi Tracking, Reporting, Collaboration, Sap Enable Now, Walkme, English Fluency, Portuguese Fluency
Specialization
Candidates should have proven experience in project management within international ERP deployment contexts, preferably with SAP. A strong background in training delivery and familiarity with training tools is also required.
Experience Required
Minimum 5 year(s)
Polish Speaking Player Support for Riot Games In Sofia, Bulgaria - Only Ema at Mercier Consultancy MD
, , Portugal - Full Time
Skills Needed
Fluency In Polish, Written Communication, Customer Service, Gaming Culture, Technical Troubleshooting, Attention To Detail, Organizational Skills
Specialization
Fluency in Polish (oral and written) is essential, with previous experience in email support or customer service roles preferred. Strong understanding of gaming culture and familiarity with Riot Games' titles is highly desirable.
PR & Influencer Marketing Trainee at Sport Zone
Cidade da Maia, , Portugal - Full Time
Skills Needed
Influencer Marketing, Public Relations, Communication, Event Coordination, Reporting, Collaboration, Research, Logistics
Specialization
A degree in Marketing, Communication, Advertising, or a similar field is required. Proficiency in English at a B2-C1 level is essential.
Remote Teacher (English Speaker) at Abakus Center
, , Portugal - Full Time
Skills Needed
Teaching, Online Learning, Communication, Interpersonal Skills, Organizational Skills, Time Management, Adaptability, Curriculum Development, Feedback, E Learning Technologies, Creative Teaching Methods, Student Support, Positive Learning Environment, Collaboration, Mental Arithmetic
Specialization
A bachelor's degree in Education or a related field is required, along with previous experience in an online teaching setting. Proficiency in online learning platforms and strong communication skills are essential.
Coordenador FSD (Food Service Delivery) horário diurno (05h - 14h) I makro at METRO/MAKRO
Palmela, , Portugal - Full Time
Skills Needed
Leadership, Problem Solving, Planning, Organization, Customer Success, Communication, Influence, Results Orientation
Specialization
Candidates should have a high school education in Logistics or Transport and 1 to 3 years of experience in a similar role. Proficiency in MS Office and internal systems, as well as knowledge of English, is required.
Experience Required
Minimum 2 year(s)
Legal Back-Office Advisor (Italian-speaking) - Airline Company at Concentrix Corporation United States
Lisbon, , Portugal - Full Time
Skills Needed
Italian, English, Communication Skills, Customer Service, Proactive, Self Motivated, Team Player
Specialization
Candidates should have a high level of Italian (C2) and fluent English (B2), along with excellent communication skills. Previous experience in customer service or as a tourism/travel representative is a plus.
Senior Business Analyst – KYC/AML & AI Initiatives at Inetum
Lisbon, , Portugal - Full Time
Skills Needed
Business Analysis, Product Management, Kyc, Aml, Financial Crime Compliance, Regulatory Requirements, Ai, Data Science, Performance Metrics, Prompt Tuning, Facilitation, Communication, Continuous Improvement, Project Documentation, Stakeholder Alignment, User Acceptance Testing
Specialization
Candidates should have over 4 years of experience in Business Analysis or Product Management, ideally in KYC/AML or Financial Crime Compliance. Strong proficiency in English and familiarity with AI/ML concepts are also required.
Experience Required
Minimum 5 year(s)
Operador de Armazém at Hovione Eireann
Loures, , Portugal - Full Time
Skills Needed
Logistics Coordination, Inventory Management, Safety Awareness, Cgmp Compliance, Hse Compliance, Documentation, Computer Skills, Communication Skills, Forklift Operation, Numerical Skills, Temperature Monitoring, Quality Control, Process Improvement, Team Collaboration, Problem Solving
Specialization
The position requires a high school diploma and experience in a warehouse environment. Candidates should be capable of operating forklifts and possess good communication skills in English.
Sales Advisor | Amadora - UBBO | Part-time 24h, 16h| Temporário at H&M Group
Brandoa, , Portugal - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Team Collaboration, Communication, Creativity, Flexibility, Technology Proficiency, Sales Promotion
Specialization
We are looking for individuals with customer service experience in fashion or retail who are passionate about providing an exceptional in-store experience. Candidates should be communicative, creative, and eager to learn and develop in a collaborative environment.
Senior DevOps/Automation Engineer (Puppet) - Remote from Europe at Jobgether
, , Portugal - Full Time
Skills Needed
Devops, Automation, Puppet, Linux, Unix, Agile, Ci/Cd, Scripting, Security, Infrastructure Management, Configuration Management, Deployment Automation, Best Practices, Collaboration, Continuous Improvement, Puppet Enterprise
Specialization
Candidates should have 9+ years of experience in ICT roles and 5+ years with Puppet-based configuration management. Experience in Agile methodology and Linux/Unix administration is also required.
Experience Required
Minimum 10 year(s)
Data Engineer (m/f/d) at Flix
Lisbon, , Portugal - Full Time
Skills Needed
Python, Sql, Airflow, Data Pipelines, Data Quality, Analytical Thinking, Relational Databases, Git, Team Collaboration, Problem Solving, Data Infrastructure, Code Reviews, Marketing Domain, Aws, Terraform, Ci/Cd Tools
Specialization
Candidates should have hands-on experience with Python, SQL, and Git, and hold a degree in Computer Science or a related field. Experience with relational databases and the ability to write complex SQL queries are essential, along with strong communication skills in English.
Experience Required
Minimum 2 year(s)
Master Thesis Project - R&D Field Intelligence at Continental
Vila Nova de Famalicão, , Portugal - Full Time
Skills Needed
Computer Science, Artificial Intelligence, Data Science, Python, Pandas, Scikitlearn, Numpy, Linux, Aws, Data Engineering, Git, Machine Learning, Airflow
Specialization
Candidates should be studying in a Portuguese University and have a background in Computer Science, Artificial Intelligence, or Data Science. Proficiency in Python and basic knowledge of AWS services and Machine Learning is required.
Full Stack Engineer ID43039 at AgileEngine
Porto, , Portugal - Full Time
Skills Needed
Java, React.Js, Api Development, Web Services, Javascript, Typescript, Problem Solving, Analytical Thinking, Electron, Communication, Stakeholder Management
Specialization
Candidates must have over 7 years of Java development experience and at least 3 years in frontend development with JavaScript and React.js. Strong problem-solving skills and experience with API development are essential.
Experience Required
Minimum 5 year(s)
Mid-level Service Desk Agent (m/f/d) at Sofico
Porto, , Portugal -
Full Time

Start Date

Immediate

Expiry Date

18 Dec, 25

Salary

0.0

Posted On

19 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

ERP Software, IT Systems, Technical Support, SQL, Databases, APIs, Software Troubleshooting, Communication Skills, Customer-Centric Mindset, Independent Work, Multidisciplinary Teamwork

Industry

Software Development

Description
What the job is about As a Service Desk Agent, you will play a crucial role in delivering high-quality support for our clients using Miles, our advanced ERP software. After new implementations and the subsequent hyper-care period, our support team ensures smooth operations, system stability, and ongoing improvements. In this role, you will handle 3rd-line support, working closely with senior developers and internal technical teams to resolve complex issues that require in-depth system knowledge. Your background in ERP and IT software will help you diagnose, escalate, and resolve advanced technical challenges, ensuring optimal service levels for our clients. This position serves as an entry-level role, offering a clear growth path towards roles such as Support Consultant, Implementation Consultant, and other career opportunities within the company. Your Responsibilities Serve as the main contact for customer support requests, ensuring all technical details and urgency are documented before escalation. Assess and prioritize issues based on urgency and business impact, ensuring critical problems are addressed promptly. Immediately escalate 3rd-line support cases to senior developers and ensure requests reach the right teams. Keep customers informed on request statuses, track issues within SLA timelines, and identify recurring problems. Maintain clear communication with customers and internal teams, managing expectations and ensuring satisfaction. Work closely with service delivery managers to meet SLAs and improve service efficiency. Monitor SLA reports and maintain an overview of deployed releases and patches at customer sites. Your Skills and Experience A degree in IT, engineering, economics, or a related field is preferred. Experience in ERP software, IT systems, or technical support is highly desirable. Familiarity with SQL, databases, APIs, or software troubleshooting is a plus. Excellent communication skills in English (additional languages are a plus). A customer-centric mindset. Ability to work independently and as part of a multidisciplinary support team. What We Offer At Sofico, you’ll join an international, multicultural company with over 30 years of success. We double in size every five years, staying true to our open and collaborative culture even as we grow. We believe you should be in control of your own career. That’s why we put your personal development first. With an extensive onboarding program, you’ll spend six months learning our products and getting to know the organization with the support of a dedicated job coach. Your learning doesn’t stop there; we’ll continue to offer opportunities for growth and development throughout your career. You’ll work in a modern, accessible office with flexible and hybrid work options that allow you to balance work and life. We offer: Meal vouchers of €9.6 per day A solid medical plan with options to add your family at your own cost Team events, including after-work drinks A positive workplace culture where good coffee is always available At Sofico, we’re not just about work; we believe in fostering connections and celebrating success together. Apply now and become a key player in our ERP support team!
Responsibilities
As a Service Desk Agent, you will handle 3rd-line support and work closely with senior developers to resolve complex issues. You will also serve as the main contact for customer support requests and ensure effective communication with clients and internal teams.
Mid-level Service Desk Agent (m/f/d) at Sofico
Porto, , Portugal - Full Time
Skills Needed
Erp Software, It Systems, Technical Support, Sql, Databases, Apis, Software Troubleshooting, Communication Skills, Customer Centric Mindset, Independent Work, Multidisciplinary Teamwork
Specialization
A degree in IT, engineering, economics, or a related field is preferred, along with experience in ERP software or technical support. Familiarity with SQL and excellent communication skills in English are also important.
Experience Required
Minimum 2 year(s)
Gestor Comercial e Operações / Sub Diretor de Loja | Cascais at METRO/MAKRO
Lisbon, , Portugal - Full Time
Skills Needed
Leadership, Customer Focus, Results Orientation, Planning, Organization, Retail Management, Sales Strategy, Team Development, Operational Efficiency, Customer Experience, Performance Monitoring, Communication, Problem Solving, Inventory Management, Haccp Knowledge, Digital Tools
Specialization
A bachelor's degree in management or a related field is required, along with 5 to 8 years of experience in a similar retail/distribution role. Proficiency in Office tools and English is also necessary.
Experience Required
Minimum 5 year(s)
DevOps Lead at Qodea
, , Portugal - Full Time
Skills Needed
Docker, Kubernetes, Infrastructure As Code, Terraform, Configuration Management, Linux, Ci/Cd, Automation, Cloud Architecture, Microservices, Serverless Architectures, Technical Guidance, Problem Solving, Team Leadership, Application Development, Production Quality Software
Specialization
Candidates should have strong experience with Docker and Kubernetes, as well as proficiency in infrastructure as code using tools like Terraform. A solid understanding of cloud architecture principles and experience in a consultancy role is also required.
Experience Required
Minimum 5 year(s)
Head of Engineering (Europe, Remote) at Jobgether
, , Portugal - Full Time
Skills Needed
Leadership, Software Engineering, Ai Integration, Cloud Infrastructure, Agile Methodologies, Devops Practices, Quality Assurance, Team Development, Process Improvement, Innovation, Communication, People Management, Technical Strategy, Organizational Design, Budgeting, Resource Planning
Specialization
Candidates should have over 10 years of experience in software engineering, with at least 5 years in senior leadership roles. A strong technical foundation in modern software architecture and experience with AI and machine learning integration is essential.
Experience Required
Minimum 10 year(s)
Data Engineer at Unit4-Australia
Lisbon, , Portugal - Full Time
Skills Needed
Data Architecture, Data Engineering, Real Time Data Processing, Semantic Modeling, Metadata Management, Data Governance, Cloud Platforms, Devops, Ai Integration, Python, Sql, Agile Mindset, Problem Solving, Curiosity, Adaptability, Ethical Thinking
Specialization
Expertise in data lakehouse architecture and real-time data processing is essential. Familiarity with AI integration patterns and strong programming skills in Python and SQL are also required.
Experience Required
Minimum 5 year(s)
Performance Marketing/UA Manager (Gaming) at Infatica.io
, , Portugal - Full Time
Skills Needed
Performance Marketing, User Acquisition, Data Analysis, Campaign Management, Google Ads, Youtube, Facebook, Instagram, Tiktok, Telegram, Reddit, Discord, Twitch, Analytical Skills, Cpa/Cpi Models, User Retention, Gamer Psychology
Specialization
Proven experience in gaming performance marketing and user acquisition for B2C software is mandatory. Strong analytical skills and hands-on expertise with various advertising platforms are essential.
Experience Required
Minimum 5 year(s)
Consultor/a de Crédito Habitação at ComparaJ
Lisbon, , Portugal - Full Time
Skills Needed
Sales, Customer Contact, Proactive Attitude, Communication, Negotiation, Desire To Learn, Results Focus
Specialization
We seek individuals passionate about sales and customer interaction. Candidates should have an ambitious mindset and a proactive approach.
Project Manager / Training Coordinator (SAP S/4HANA) at Gramian Consulting Group
, , Portugal - Full Time
Skills Needed
Project Management, Training Coordination, Change Management, Cross Functional Coordination, Sap S/4hana, Dynamics Ax, Training Delivery, End User Adoption, Training Materials Development, Logistics Organization, Kpi Tracking, Reporting, Collaboration, Sap Enable Now, Walkme, English Fluency, Portuguese Fluency
Specialization
Candidates should have proven experience in project management within international ERP deployment contexts, preferably with SAP. A strong background in training delivery and familiarity with training tools is also required.
Experience Required
Minimum 5 year(s)
Polish Speaking Player Support for Riot Games In Sofia, Bulgaria - Only Ema at Mercier Consultancy MD
, , Portugal - Full Time
Skills Needed
Fluency In Polish, Written Communication, Customer Service, Gaming Culture, Technical Troubleshooting, Attention To Detail, Organizational Skills
Specialization
Fluency in Polish (oral and written) is essential, with previous experience in email support or customer service roles preferred. Strong understanding of gaming culture and familiarity with Riot Games' titles is highly desirable.
PR & Influencer Marketing Trainee at Sport Zone
Cidade da Maia, , Portugal - Full Time
Skills Needed
Influencer Marketing, Public Relations, Communication, Event Coordination, Reporting, Collaboration, Research, Logistics
Specialization
A degree in Marketing, Communication, Advertising, or a similar field is required. Proficiency in English at a B2-C1 level is essential.
Remote Teacher (English Speaker) at Abakus Center
, , Portugal - Full Time
Skills Needed
Teaching, Online Learning, Communication, Interpersonal Skills, Organizational Skills, Time Management, Adaptability, Curriculum Development, Feedback, E Learning Technologies, Creative Teaching Methods, Student Support, Positive Learning Environment, Collaboration, Mental Arithmetic
Specialization
A bachelor's degree in Education or a related field is required, along with previous experience in an online teaching setting. Proficiency in online learning platforms and strong communication skills are essential.
Coordenador FSD (Food Service Delivery) horário diurno (05h - 14h) I makro at METRO/MAKRO
Palmela, , Portugal - Full Time
Skills Needed
Leadership, Problem Solving, Planning, Organization, Customer Success, Communication, Influence, Results Orientation
Specialization
Candidates should have a high school education in Logistics or Transport and 1 to 3 years of experience in a similar role. Proficiency in MS Office and internal systems, as well as knowledge of English, is required.
Experience Required
Minimum 2 year(s)
Legal Back-Office Advisor (Italian-speaking) - Airline Company at Concentrix Corporation United States
Lisbon, , Portugal - Full Time
Skills Needed
Italian, English, Communication Skills, Customer Service, Proactive, Self Motivated, Team Player
Specialization
Candidates should have a high level of Italian (C2) and fluent English (B2), along with excellent communication skills. Previous experience in customer service or as a tourism/travel representative is a plus.
Senior Business Analyst – KYC/AML & AI Initiatives at Inetum
Lisbon, , Portugal - Full Time
Skills Needed
Business Analysis, Product Management, Kyc, Aml, Financial Crime Compliance, Regulatory Requirements, Ai, Data Science, Performance Metrics, Prompt Tuning, Facilitation, Communication, Continuous Improvement, Project Documentation, Stakeholder Alignment, User Acceptance Testing
Specialization
Candidates should have over 4 years of experience in Business Analysis or Product Management, ideally in KYC/AML or Financial Crime Compliance. Strong proficiency in English and familiarity with AI/ML concepts are also required.
Experience Required
Minimum 5 year(s)
Operador de Armazém at Hovione Eireann
Loures, , Portugal - Full Time
Skills Needed
Logistics Coordination, Inventory Management, Safety Awareness, Cgmp Compliance, Hse Compliance, Documentation, Computer Skills, Communication Skills, Forklift Operation, Numerical Skills, Temperature Monitoring, Quality Control, Process Improvement, Team Collaboration, Problem Solving
Specialization
The position requires a high school diploma and experience in a warehouse environment. Candidates should be capable of operating forklifts and possess good communication skills in English.
Sales Advisor | Amadora - UBBO | Part-time 24h, 16h| Temporário at H&M Group
Brandoa, , Portugal - Full Time
Skills Needed
Customer Service, Fashion Knowledge, Team Collaboration, Communication, Creativity, Flexibility, Technology Proficiency, Sales Promotion
Specialization
We are looking for individuals with customer service experience in fashion or retail who are passionate about providing an exceptional in-store experience. Candidates should be communicative, creative, and eager to learn and develop in a collaborative environment.
Senior DevOps/Automation Engineer (Puppet) - Remote from Europe at Jobgether
, , Portugal - Full Time
Skills Needed
Devops, Automation, Puppet, Linux, Unix, Agile, Ci/Cd, Scripting, Security, Infrastructure Management, Configuration Management, Deployment Automation, Best Practices, Collaboration, Continuous Improvement, Puppet Enterprise
Specialization
Candidates should have 9+ years of experience in ICT roles and 5+ years with Puppet-based configuration management. Experience in Agile methodology and Linux/Unix administration is also required.
Experience Required
Minimum 10 year(s)
Data Engineer (m/f/d) at Flix
Lisbon, , Portugal - Full Time
Skills Needed
Python, Sql, Airflow, Data Pipelines, Data Quality, Analytical Thinking, Relational Databases, Git, Team Collaboration, Problem Solving, Data Infrastructure, Code Reviews, Marketing Domain, Aws, Terraform, Ci/Cd Tools
Specialization
Candidates should have hands-on experience with Python, SQL, and Git, and hold a degree in Computer Science or a related field. Experience with relational databases and the ability to write complex SQL queries are essential, along with strong communication skills in English.
Experience Required
Minimum 2 year(s)
Master Thesis Project - R&D Field Intelligence at Continental
Vila Nova de Famalicão, , Portugal - Full Time
Skills Needed
Computer Science, Artificial Intelligence, Data Science, Python, Pandas, Scikitlearn, Numpy, Linux, Aws, Data Engineering, Git, Machine Learning, Airflow
Specialization
Candidates should be studying in a Portuguese University and have a background in Computer Science, Artificial Intelligence, or Data Science. Proficiency in Python and basic knowledge of AWS services and Machine Learning is required.
Full Stack Engineer ID43039 at AgileEngine
Porto, , Portugal - Full Time
Skills Needed
Java, React.Js, Api Development, Web Services, Javascript, Typescript, Problem Solving, Analytical Thinking, Electron, Communication, Stakeholder Management
Specialization
Candidates must have over 7 years of Java development experience and at least 3 years in frontend development with JavaScript and React.js. Strong problem-solving skills and experience with API development are essential.
Experience Required
Minimum 5 year(s)