About Us
Headquartered and listed in Singapore, CapitaLand Investment Limited (CLI) is a leading global real asset manager with a strong Asia foothold. As at 30 June 2024, CLI had S$134 billion of assets under management, as well as S$100 billion of funds under management held via six listed real estate investment trusts and business trusts and a suite of private real asset vehicles that invest in thematic and tactical strategies. Its diversified real estate asset classes include retail, office, lodging, industrial, logistics, business parks, wellness, self-storage and data centres.
Job Description

Responsibilities

• Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the CapitaStar Loyalty program and eCapitaVoucher
• Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on eCapitaVoucher acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/management

Requirements

• GCE’O’ Levels and above
• Preferably with 1 or 2 years’ working experience in similar capacity
• A team player and possess a pleasant disposition
• High self-initiative and attentive to details
• Knowledge of local dialects is an advantage
• Required to work on 6 days rotating shifts including weekends and Public Holidays
• Must be computer literate, customer oriented with good communication and interpersonal skills

Benefits

• Comprehensive medical coverage
• Training and development opportunities
• Subsidised rates at Ascott serviced residences
• Strong advocate of staff volunteerism
• Wellness programmes

Closing Statement:
At CapitaLand, we advocate fair employment practices, and recruit talents based on merit and fit with our Corporate values. We provide equal opportunity for all qualified persons and build an inclusive workplace regardless of race, gender, age, religious belief or nationality.
Only shortlisted candidates will be notified

• Managing of the customer service counter and exhibiting excellent customer service skills in the course of duty
• Roving duties of the mall which includes common areas and retail spaces to ensure areas are well maintained and to flag out any maintenance issues or customer feedback to respective departments.
• Provide timely and accurate clarification and advice to enquiries from the public
• Handling of customers’ feedback and complaints
• Perform paging and in-house announcement based on the standard guidelines
• Receiving in-coming calls and making out-going calls
• Handling and administering of lost and found items
• Assist in the execution of the mall’s promotions and events
• Upsell the CapitaStar Loyalty program and eCapitaVoucher
• Introduce to the public CapitaLand’s enhanced customer service through digital solutions eg eGift-With-Purchase, CapitaStar applications and eCapitaVoucher
• Mall round duties for in-mall Marketing Communication facilities inspection
• Educate mall retailers on eCapitaVoucher acceptance
• Managing partners’ loyal programme redemptions
• Handling of administrative duties
• Any other task as assigned by immediate supervisor/managemen