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Senior Manager - Customer Experience at Naukrigulf
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Restaurant Manager at Aavri Hotel
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Officer at LinkedIn
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
HR Executive at Lifco Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Executive / Business Development Specialist at Procurement International Ltd
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Sr. Project Manager at Eminence Organics
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Application Support Specialist at Abu Dhabi Aviation
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Officer at Stream Peak International
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Customer Service at Chalhoub Group
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Inspector - Utilties (Rails/Tracks) at Aecom USA
Al Dhannah, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Civil Utilities Inspection, Rail Infrastructure, Technical Drawing Interpretation, Quality Control, Site Documentation, Hse Compliance, Stakeholder Coordination, Non Conformance Reporting, Hydrostatic Testing, Cctv Inspection, As Built Drawing Review, Construction Management Software, Project Scheduling, Surveying Coordination, Defect Management, Utility Authority Liaison
Specialization
Requires a Bachelor's degree in Civil Engineering or an equivalent diploma with at least 7 years of experience in utilities or rail projects. Must have proven experience with UAE-based rail projects and proficiency in enforcing technical specifications and HSE standards.
Experience Required
Minimum 5 year(s)
Assistant Manager-Cash Management Services Abu Dhabi at Transguard Group
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Officer at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Registered Nurse at NMC Medical Centre
Al Ain, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Patient Assessment, Care Planning, Medication Administration, Wound Care Management, Basic Life Support, Critical Care, Patient Education, Clinical Documentation, Vital Signs Monitoring, Pain Management, Interprofessional Collaboration, Emergency Response
Specialization
Requires a Bachelor of Science in Nursing and a valid registered nurse license from the relevant regulatory authority. Must have at least 2 years of clinical experience in ICU, Critical Care, or Homecare settings and a valid AHA BLS provider card.
Experience Required
Minimum 2 year(s)
Transformation & Automation Lead at Virtusa
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
AVP & Lead, CAD International at First Abu Dhabi Bank
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Credit Administration, Governance Framework, Loan Documentation, Risk And Control Self Assessment, Business Continuity Planning, User Acceptance Testing, Stakeholder Management, Team Leadership, Regulatory Compliance, Gap Analysis, Performance Management, Sme Project Implementation
Specialization
The candidate must have extensive experience in credit administration and the ability to lead teams in a complex international banking environment. Proficiency in risk assessment, system UAT, and stakeholder communication is essential.
Experience Required
Minimum 10 year(s)
Project Manager at TAT IT Technolgies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Representative at Secure State
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Network and Security Engineer at DTS Solution
dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Controller at Gulf Air Group Inc
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
People & Culture Coordinator at ENNISMORE
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Senior Manager - Customer Experience at Naukrigulf
Dubai, Dubai, United Arab Emirates -
Full Time


Start Date

Immediate

Expiry Date

09 Oct, 26

Salary

0.0

Posted On

18 Aug, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Yes

Skills

Industry

Financial Services & Insurance

Description

Job Description

Roles & Responsibilities

Job Purpose

The role will be responsible for creating and implementing the digital customer experience strategy, lead digital transformation, and ensure seamless functioning of digital channels within the organization across the prospect and customer lifecycle.


Key Accountabilities


  • Provide support to the section head in developing and implementing a strategic vision for the digital channels and customer experience that aligns with the company's overall goals and objectives.
  • Develop a roadmap for digital transformation initiatives, including timelines, resources, and budgets
  • Identify opportunities to improve digital channels and customer service by staying up-to-date with industry trends and implementing best practices.
  • Drive the development and enhancement of customer self-service digital solutions as the Business lead and work along with the IT team – App/ portal, Whatsapp/ Chatbot, Kiosks, Token machines, etc.
  • Improve overall customer experience across the prospect and customer journeys from lead generation till sale, and through to post-sale services.
  • Revise the processes offered on the self-service channels in context of a digital-first experience.
  • Ensure all digital touchpoints in the processes, and communications and templates going out to customers and prospects is up to date.
  • Collaborate with other departments, such as IT, Marketing, Sales, and Customer care to ensure smooth delivery and operations of digital channels.
  • Collaborate with cross-functional teams to drive process improvements for a digital-first approach.
  • Lead and oversee transformation projects related to call center operations, including implementing new technology, system upgrades, and process improvements.
  • Work closely with the CX team to incorporate customer insights into commercial strategy development, enhancing customer satisfaction and retention.
  • Represent the Customer experience team in cross-functional meetings, and provide regular updates to seniormanagement.
  • Develop strategies to enhance the customer lifecycle and maximize lifetime value, driving both customer loyalty and revenue growth.
  • Leverage advanced analytics to track market performance, customer behavior, and competitive positioning,ensuring decisions are guided by actionable insights.

Desired Candidate Profile

Qualifications, Experiences, Skills

  • Bachelor’s degree in Business Management/ Marketing/ Digital Transformation/

Customer Experience/ Business Analytics, or a related field. Master’s degree -

preferred

  • Certifications in Business Analytics, Customer Journey Mapping, or Service Design -

preferred


Minimum Experience

  • Min. 7-8 years relevant experience in digital technologies and tools with minimum 4

years managing teams and developing and implementing digital strategies.

  • Proven experience in delivering digital transformation initiatives within complex organizations, including the development and implementation of customer self service channels such as WhatsApp, chatbots, and customer portals.
  • Prior experience in customer experience design or consumer research and/ or real estate industry is an added advantage.

Job Specific Skills

  • Knowledge of digital technologies and their applications to business processes.
  • Strong project management skills.
  • Knowledge of CRM systems such as Salesforce, Freshdesk, Yardi, etc.
  • Proficient in MS Office tools
  • Familiarity with customer experience frameworks, process improvement

methodologies, and service optimization practices.

  • Knowledge of Dashboards, Data Visualization tools, AI and related tools, etc.
  • Stakeholder management
  • Strong analytical, problem-solving, communication, and presentation skills.
  • Ability to interpret data and identify insights.
  • Ability to work with cross-functional teams.
  • Strong attention to detail and ability to multi-task.


How To Apply:

Incase you would like to apply to this job directly from the source, please click here

Responsibilities
Senior Manager - Customer Experience at Naukrigulf
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Restaurant Manager at Aavri Hotel
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Officer at LinkedIn
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
HR Executive at Lifco Group
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Executive / Business Development Specialist at Procurement International Ltd
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Sr. Project Manager at Eminence Organics
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Application Support Specialist at Abu Dhabi Aviation
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Compliance Officer at Stream Peak International
Abu Dhabi, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Customer Service at Chalhoub Group
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Inspector - Utilties (Rails/Tracks) at Aecom USA
Al Dhannah, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Civil Utilities Inspection, Rail Infrastructure, Technical Drawing Interpretation, Quality Control, Site Documentation, Hse Compliance, Stakeholder Coordination, Non Conformance Reporting, Hydrostatic Testing, Cctv Inspection, As Built Drawing Review, Construction Management Software, Project Scheduling, Surveying Coordination, Defect Management, Utility Authority Liaison
Specialization
Requires a Bachelor's degree in Civil Engineering or an equivalent diploma with at least 7 years of experience in utilities or rail projects. Must have proven experience with UAE-based rail projects and proficiency in enforcing technical specifications and HSE standards.
Experience Required
Minimum 5 year(s)
Assistant Manager-Cash Management Services Abu Dhabi at Transguard Group
Dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Relationship Officer at Mashreqbank
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Registered Nurse at NMC Medical Centre
Al Ain, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Patient Assessment, Care Planning, Medication Administration, Wound Care Management, Basic Life Support, Critical Care, Patient Education, Clinical Documentation, Vital Signs Monitoring, Pain Management, Interprofessional Collaboration, Emergency Response
Specialization
Requires a Bachelor of Science in Nursing and a valid registered nurse license from the relevant regulatory authority. Must have at least 2 years of clinical experience in ICU, Critical Care, or Homecare settings and a valid AHA BLS provider card.
Experience Required
Minimum 2 year(s)
Transformation & Automation Lead at Virtusa
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
AVP & Lead, CAD International at First Abu Dhabi Bank
Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates - Full Time
Skills Needed
Credit Administration, Governance Framework, Loan Documentation, Risk And Control Self Assessment, Business Continuity Planning, User Acceptance Testing, Stakeholder Management, Team Leadership, Regulatory Compliance, Gap Analysis, Performance Management, Sme Project Implementation
Specialization
The candidate must have extensive experience in credit administration and the ability to lead teams in a complex international banking environment. Proficiency in risk assessment, system UAT, and stakeholder communication is essential.
Experience Required
Minimum 10 year(s)
Project Manager at TAT IT Technolgies
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Business Development Representative at Secure State
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Network and Security Engineer at DTS Solution
dubai, Abu Dhabi, United Arab Emirates - Full Time
Skills Needed
N/A
Financial Controller at Gulf Air Group Inc
dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
People & Culture Coordinator at ENNISMORE
Dubai, Dubai, United Arab Emirates - Full Time
Skills Needed
N/A
Jobs in Dubai – Current Trends

1. The Big Picture: Dubai’s Job Market Today

The job market in Dubai (and more broadly the United Arab Emirates) is active but evolving. Here are some key data points:

So: good opportunities are out there — but you’ll want to be strategic.

2. In-Demand Industries & Roles

Certain sectors in Dubai are seeing strong hiring momentum:

Technology / Digital / Data

There is high demand for roles like data scientists, AI/ML specialists, software developers, and cloud/cybersecurity experts.

Finance & FinTech

The finance sector is growing rapidly. Roles in banking, asset and fund management, and compliance (such as MLRO and CCO positions) are in high demand.

Construction, Blue-Collar & Logistical Support

It’s not just white-collar roles: there is a significant rise in blue-collar and operational positions, including maintenance, logistics, and construction projects.

Healthcare, Sustainability & Green Jobs

As Dubai and the wider UAE push sustainability and expand healthcare infrastructure, jobs in green energy, healthcare, and related support services are growing.

Remote / Hybrid / Flexible Work Models

Flexible work arrangements are becoming more common. Many companies are open to hybrid or remote setups, especially for tech and digital roles.

3. What Job-Seekers Should Focus On

To maximise your chances and stay aligned with current trends:

4. Strategy for Finding Jobs in Dubai

Here’s a step-by-step approach you might follow:

  1. Identify your target industry: For example, tech, finance, or logistics. Map out what kinds of roles are currently in demand in those sectors.
  2. Use major job boards: Regularly check major platforms like NaukriGulf, GulfTalent, Bayt, and others, and set up job alerts for relevant roles.
  3. Update your LinkedIn/profile: Highlight skills and experience that are most relevant to the Dubai market, such as digital skills and international or multicultural experience.
  4. Tailor your applications: Emphasise experience that matches the UAE job market, and mention your readiness for multicultural, remote, or hybrid work environments.
  5. Prepare for recruitment technology: Many companies use AI-based screening tools and video interviews, so be prepared for these formats and practice accordingly.
  6. Factor in relocation, visa, and living costs: If you’re applying from abroad (for example, from India or elsewhere), consider the cost of living, available relocation support, and how your salary will balance with expenses.
  7. Build your network and local presence: Whenever possible, connect with people already working in Dubai through LinkedIn, alumni communities, and professional groups to learn more about work culture and market expectations.
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