Responsibilities
About the Team The HR Operations team endeavours to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. We are looking for an individual with a strong HR investigation background with a focus on bullying, discrimination, harassment and retaliation cases for Employee Relations in the EMEA region. The main responsibilities include conducting prompt, thorough, and fair investigations consisting of background research, investigative interviews, and debrief meetings in partnership with Employment Legal, HR and the business. The successful candidate should be able to articulate complex issues to the business, identify trends and themes and make recommendations that could provide long-term solutions to be developed and implemented. The ideal candidate should also ensure all such matters are dealt with in line with policy, best practice and legislative requirements to mitigate any risk. Parts of this role will require supporting across ByteDance, as well as TikTok. ByteDance is TikTok’s parent company, whose mission is to inspire creativity and enrich life. Responsibilities - Develop and optimize robust investigation standards and disciplinary matrix to ensure transparency, objectivity and consistency throughout the team; - Maintain oversight and accountability for investigation case management system, keep improving the efficiency and effectiveness; - Conduct confidential, fair, thorough and timely internal investigations into allegations of violations of internal policies, including but not limited to bullying, discrimination, harassment, retaliation and produce comprehensive and clear investigation reports and/or outcomes; - Assist with the investigation and resolution of other workplace concerns to determine the appropriate approach and to ensure fair and consistent treatment of all employees; - Drive the disciplinary procedure in line with the investigation findings report, and align with key stakeholders to get to consensus; - Monitor and implement corrective action plans to enhance controls and processes; - Identify ethics, & compliance, and employee relations matters that require improvement, working with our ER leader & various internal groups to amend policies and drive training and awareness approach accordingly; - Participate in the identification and delivery of continuous improvement initiatives to improve the policy framework, increase knowledge within the company; - Proactively identify trends and themes to develop strategies that will mitigate risks.
Qualifications
Minimum Qualifications - Advantageous to have 5+ years of experience (preferably working in a tech company) with solid and traceable experience in workplace investigations, ER, or HR; - Experience investigating and advising on employment-related matters is mandatory; - Must be hands-on with a bias for action and be flexible to meet the needs of our rapid growth. Preferred Qualifications - Working experience in multiple EMEA jurisdictions and knowledge in labour law will be highly advantageous; - Be a strong communicator with the ability to manage various stakeholders/programs concurrently; - Excellent analytical and writing skills; - Demonstrated ability to navigate successfully within ambiguity, with multiple priorities in a dynamic, fast-paced, changing environment;
Job Information
About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us

Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Please refer the Job description for details