Royal Avenue is an established joint venture between Daud Investments and the Oman Investment Authority, with the goal of bringing well known international brands to the GCC region and providing exceptional shopping and dining experiences. Our portfolio includes Middle East Retail Group and Gourmet Gulf, both being leading companies in their respective industries. Middle East Retail Groups focus is to develop partnerships with retail brands where there are significant growth opportunities, brands such as Hamleys, Nous Paris, Hadoro and Pylones.

REQUIREMENTS:

• Minimum of 2 years’ experience as a Call Center agent or similar role in the UAE
• Full English proficiency is required
• Excellent verbal and written communication and interpersonal skills, and knowledge of telephone etiquette
• Willing to work evening shift. (1 pm - 10 pm)
• Customer-focused and adaptability to different personality types
• Ability to multi-task, set priorities, and manage time effectively
• Excellent active listening and problem-solving skills
• Intermediate computer literacy is required e.g., MS Office
  Job Types: Full-time, Permanent

Application Question(s):

• What is your salary expectation?

Experience:

• E commerce or similar: 2 years (Preferred)

• Acting as a first point of contact
• Supporting the smooth running of WebHouse Call Center, where all aspects of the client experience are delivered to the highest level
• Answering and distributing all incoming calls in a timely and professional manner
• Delivering a positive and timely response to client enquiries
• Taking responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
• Maintaining excellent knowledge of WebHouse’s products and services in order to efficiently address any queries or concerns from Professional Partners and Clients
• Maintaining confidentiality of client data ensuring no sensitive information is disclosed
• Keep records of all calls in Call Center CRM in a comprehensible way
• Meet individual and team qualitative and quantitative targets