Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

OUR ROLE IN BLOCK

Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.

THE ROLE

The Learning Design team drives the creation of scalable, high-impact training across Square, Afterpay, and Cash App. Sitting within Customer Operations, this team ensures learning is designed with industry best practices, regulatory alignment, and real-time enablement in mind. As Senior Lead, you’ll shape the strategy for all learning design, lead a team of Learning Design Leads, and deliver programs that improve frontline performance and operational outcomes. Your impact will be felt globally as you drive consistency, scalability, and innovation across brands and geographies.