COMPANY BACKGROUND:

Since our founding in 1952, Lerner Enterprises has emerged as one of the largest and most respected private real estate developers in the Greater Washington, D.C. Metropolitan Area. Our services encompass all phases of real estate development, including planning, development, construction, leasing and asset and property management. The breadth of our diverse real estate portfolio includes residential, office, retail and hotel properties.

DESIRED SKILLS AND EXPERIENCE:

• Develop and maintain Team Spirit.
• Excellent attendance skills are required of this position.
• Must be goal oriented.
• May require valid drivers’ license, along with good driving record and auto insurance, if stationed at a community with a golf cart or other vehicle which you will be required to use to tour prospects and residents when necessary.
• Proficient in Microsoft Office and ability to learn specialized software.
• Excellent customer service skills.
• Outstanding sales ability.
• Strong time management, attention to detail, and organizational skills.
• Ability to work a varied schedule, including weekends and some holidays as required.
• Ability to learn and comply with industry legal requirements.
• Ability to work in a fast-paced, multi-entity environment.
• Ability to multi-task and follow through.
• Ability to work under pressure.
• Ability to communicate effectively.
• Ability to respond to others’ needs in a timely and courteous manner.

REQUIRED EDUCATION AND EXPERIENCE:

• Associates Degree or equivalent certifications preferred but not required.
• Experience in sales, leasing, or customer service preferred.
• Basic personal computer skills.
• Must be able to drive to tour locations within the property daily

PRIMARY RESPONSIBILITIES:

• Build a rapport with prospective residents through phone, e-mail and onsite touring process.
• Ensure the lead management and dashboard management process of associated systems is adhered to and compliant to fair housing and company standards.
• Assist with the customer service experience by supporting initiatives of the property in regards to unit inspections, thank you notes, approval letters, phone calls, email responses, lease signing and any other associated process within the resident cycle.
• Delivers on creating the resident experience which exceeds the expectations of our customers.
• Meet expected leasing goals that reach or exceed budgeted occupancy for the community.
• Reduce vacancy loss by encouraging immediate move-ins and utilizing sales techniques.
• Maintain current knowledge of market and competitor properties so that all presentations properly position the community’s competitive advantages.
• Remain up to date on local services and recreational opportunities to answer questions as needed from prospects and residents.
• Achieve needed closing rations and lead conversions to maintain the appropriate flow of traffic and leasing at the property.
• Assist in outreach, shopping competitive communities, preparing Market Surveys as assigned.
• Review available reports to understand individual and property performance for leasing and customer service.
• Leases and shows apartments as required.
• Administrates all lease paperwork for applications, move-ins, and move-outs.
• Promote resident retention program.
• Help current residents with all questions related to their living experience at the community.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for the successful performance of this job. Duties, responsibilities and activities may change at any time with or without notice.