ADDITIONAL INFORMATION

Job Number25139287
Job CategorySales & Marketing
LocationMarriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States, 20814
ScheduleFull Time
Located Remotely?Y
Position Type Management
This is a temporary position.

JOB SUMMARY

The Director, Implementation (U.S. + CAN) is a key member of the Business Transformation Office (BTO) reporting directly to the Senior Director, Deployment, Business Transformation Office, U.S. and Canada. The primary focus of the BTO over the next few years is designing and delivering the Digital and Technical Transformation (DTT) a multi-year effort to transform Marriott’s technology and business process ecosystem, enabling Marriott to deliver on our vision to become the world’s favorite travel company. The BTO was established to enable and accelerate these changes through unique approaches to strategic planning, program management, change management, experience and business process design, continent coordination, and deployment.
The Director, Implementation (U.S. + CAN) is responsible for designing, implementing, and executing DTT property deployment plans for U.S. and Canada hotels. This role will contribute to deployment expertise capabilities, designing, implementing, and executing deployment for the U.S. and Canada hotel portfolio for the Digital and Tech Transformation. The Director, Implementation will also be responsible for leading a team of Implementation Managers (3rd Party), the primary points of contact for hotels, once the deployment begins. Each Implementation Manager will be responsible for guiding a dedicated portfolio of ~15 hotels from the prepare and readiness stages ~4-6 months before the cutover date) through stabilization (~2 months post cutover date). This Director, Implementation will also serve as an escalation point for complex property issues and for liaising with above-property management, both internal and external. This position will partner closely with the Change Management, Learning, and Associate Experience teams, Global Technology partners, the command center, and external partner organizations. Key skills required include team leadership, program management, ability to collaborate with management, effective communication and support skills, and creative issue resolution.
Prior experience with the Digital and Tech Transformation program is preferred.

EDUCATION AND EXPERIENCE

• Bachelor’s Degree or equivalent experience in hotel operations and/or program management required.
• 8+ years learning large teams preferred
• 2+ years of solid program/project management experience supporting hotel reservations, sales, revenue management and/or room operations disciplines.
• Prior experience with the Digital and Technology Transformation, strongly preferred.
• Expertise and proven record of accomplishment in managing complex, multifunctional initiatives.?
• Experience in providing direction and performing responsibilities via influence ability.
• Proven success in introducing major change to complex organizations.
• Exceptional project/program management competence and skills.
• Ability to distribute, assign and ensure completion of work throughout various teams with and without direct management authority.
• Ability to persuade and influence others, including those at senior organizational levels.
• Ability to develop and enforce program governance.
• Monitor results on an ongoing basis against pre-determined metrics.
• Communicate results, issues, and accomplishments clearly and effectively to Program Leaders.?
• Confirm that all efforts have the required transparency and sponsorship to proceed.
• Strong analytical skills for planning, estimating, budgeting, and monitoring program/project work.
• Ability to enlist and motivate individuals and secure resources without direct authority.
• Ability to form and foster high performing teams.
• Strong written and verbal communication and presentation skills with the ability to adjust according to audience including executive level.
• Experience using MS Office Suite, Smartsheet, Salesforce and other CRM products.

Work with the Senior Director, Deployment, U.S. + CAN to: