Date: Aug 15, 2025
Location:AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Business Analyst
Job Title: Information Technology BA II
Agency: Health & Human Services Comm
Department: Applications - HHS Systems
Posting Number: 8085
Closing Date: 02/13/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)

BRIEF JOB DESCRIPTION:

The Business Analyst (Business Analyst II) position reports to the Director of Operations, Administrative Applications. The Business Analyst (BA) performs business analysis work in support of Rapid Application Development (RAD) using the Salesforce platform and in support of the HHSC Grants Management System. This role works closely with business owners through the product planning, requirements definition, and delivery of cycles for Salesforce solutions and web-based enterprise-wide usage. The BA is the bridge between the customer and the development team. Assists in the analysis of complex technical and business processes, identifying efficiencies and helping to prioritize needs. Coordinates the gathering, development, and documentation of all requirements. The BA works in partnership with Information Technology (IT) and subject matter experts, helping customers realize business value. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Responsible for the creation and validation of system testing.

KNOWLEDGE, SKILLS, AND ABILITIES:

Knowledge of experience with Agile/Scrum methodology practices.
Knowledge in Salesforce configuration, using development and testing environments for effective change management.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of large-scale IT operations and information technology industry trends.
Knowledge of process or systems analysis and design work.
Knowledge of Software Development Lifecycle (SDLC) process for report development.
Knowledge of software usability concepts.
Skill in defining all types of requirements, functional specifications, and other deliverables.
Skill in business/systems analysis.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
Skill in troubleshooting, performance tuning, and problem-solving.
Skill in verbal, written, and presentation communication.
Ability to guide technology decisions relative to the Salesforce requirements and serve as subject matter expert and design resource to others.
Ability to provide technical assistance by responding to inquiries from others regarding errors, problems, or questions about programs.
Ability to build consensus across multiple teams and working with teams located in different geographic locations.
Ability to work independently and deliver results in an environment of broad, consultative management.
Ability to provide excellent customer service.
Ability to accurately track time spent working on projects, as well as the ability to accurately estimate changes or enhancements.

REGISTRATIONS, LICENSURE REQUIREMENTS, OR CERTIFICATIONS:

Preferred Certified Scrum Product Owner or IIBA CBAP.

INITIAL SCREENING CRITERIA:

Graduation from a four-year college or university with major coursework in business, communications, computer science, computer information systems, management information systems, or a related field. Appropriate experience including working on complex enterprise-wide applications and experience writing epics, user stories including acceptance criteria may be substituted for the required education on a year-for-year basis up to four years.
Minimum of 5 (five) years of experience working on complex enterprise-wide applications.
Minimum of 5 (five) years of experience in an analysis role that required complex problem solving.
Minimum of 5 (five) years of experience with Agile methodologies – (Scrum, for example).
Minimum of 5 (five) years of experience writing epics, user stories including acceptance criteria, and definition of done.
Minimum of 3 (three) years of experience with the Salesforce product.
Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.
Active Duty, Military, Reservists, Guardsmen, and Veterans:
Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor’s Office - Job Descriptions.

Please refer the Job description for details