Qualifications

• Demonstrated leadership experience in a senior management or director-level role, with a track record of driving business results and managing high-performing teams.
• Strong strategic planning, decision-making, and problem-solving skills, with the ability to translate business goals into actionable plans.
• Experience in operations management, performance monitoring, and process optimization within a corporate or FMCG/food industry environment (preferred).
• Excellent communication and interpersonal skills, including stakeholder management, negotiation, and the ability to influence at multiple organizational levels.
• Proficiency in business analysis, financial acumen, and familiarity with budgeting, forecasting, and KPI-based performance management.
• Ability to work on-site in Lahore, collaborate effectively with cross-functional teams, and adapt to a dynamic, fast-paced environment.
• Relevant academic background, such as a bachelor’s or master’s degree in Business Administration, Management, Finance, or a related field; an MBA is an advantage.
• Commitment to ethical conduct, inclusive leadership, and adherence to company policies, health and safety standards, and regulatory requirements.

• Key Responsibilities
• Respond promptly to customer questions and concerns
• Guide customers through processes, products, or services
• Log and track interactions in the support system
• Work with the team on escalated cases
• Contribute to a positive experience at every touchpoint
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• Requirements
• Strong written and verbal communication
• Customer service experience preferred
• Comfortable working remotely with minimal oversight
• Patient, empathetic problem-solving approach
• Basic computer skills and familiarity with support tools
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• Benefits
• Retirement/401(k) matching
• Company-provided laptop and tech
• Paid parental leave
• Mental health days
• Co-working space allowance