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Jobs in United Kingdom

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IT Support Analyst at Harvey Nash
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Director Global Regulatory Affairs at Cpl Life Sciences
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
BI Analyst at Talent Insight
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Data Engineer at 7GDIGITALMEDIA
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Process Engineer - Water at JobBoards
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
FP&A Analyst at Moneyfarm
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
ERP Application Analyst at N P Associates
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Service Coordinator at Rise Technical Recruitment Limited
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Service Coordinator at Whistl
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Business & Customer Support Executive at Hiring People
London Area, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Revit MEP Coordinator at Hays Specialist Recruitment Limited
UK, Derbyshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Relationship Manager - Priority Banking at Commercial International Bank
London, Lincolnshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
BD Manager - Real Estate at Norfolk County
london, Wiltshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Data Engineer at Hydrogen Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Fullstack Software Developer at Rise Technical Recruitment Limited
London, Lincolnshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Strategy & Operations Director (Data Science) at Elsevier
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Senior Data Engineer at Searchability NS&D
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Senior Data Engineer at Brookbanks
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Graduate Civil Engineer at Dragados - United Kingdom
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Group Financial Analyst at Michael Page
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
IT Support Analyst at Harvey Nash
London, Leicestershire - England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

29 Dec, 26

Salary

35000.0

Posted On

30 Sep, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Other / Unclassified

Description
  • Essential Duties and ResponsibilitiesWork as part of the Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
  • Skills required Technical Service Desk background
  • Familiarity with ServiceNow
  • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Adhere to Service Desk processes and procedures.
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.

How To Apply:

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Responsibilities
  • Essential Duties and ResponsibilitiesWork as part of the Shift system on the IT Service Desk
  • Receives and handles requests for service, following agreed procedures.
  • 1st line support: troubleshooting of IT related problems
  • Promptly allocates calls as appropriate.
  • Logs incidents and service requests and maintains relevant records:
  • Identifies and classifies incident types and service interruptions
  • Records incidents cataloging them by symptom and resolution
  • Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
  • Monitoring queues to ensure SLAs are maintained.
  • Assigning the tickets which are out of scope to Service Desk/Other Teams
  • Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
  • Skills required Technical Service Desk background
  • Familiarity with ServiceNow
  • Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, German(Native).
  • Excellent Customer service skills.
  • Demonstrate ability to troubleshoot and research application issues.
  • Ability to explain technical information to End Users with effective verbal and written communication.
  • Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
  • Adhere to Service Desk processes and procedures.
  • Present a positive, effective, and flexible contribution to achieving team targets and objectives.
  • Highly effective Team player:
  • Openly and willingly shares ideas, knowledge, and expertise.
  • Communicates constructively.
  • Willingness to learn new skills and be open to consider different ideas and alternatives.
IT Support Analyst at Harvey Nash
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Director Global Regulatory Affairs at Cpl Life Sciences
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 20 year(s)
BI Analyst at Talent Insight
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Senior Data Engineer at 7GDIGITALMEDIA
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Process Engineer - Water at JobBoards
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
FP&A Analyst at Moneyfarm
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
ERP Application Analyst at N P Associates
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Service Coordinator at Rise Technical Recruitment Limited
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Service Coordinator at Whistl
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 3 year(s)
Business & Customer Support Executive at Hiring People
London Area, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Revit MEP Coordinator at Hays Specialist Recruitment Limited
UK, Derbyshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Relationship Manager - Priority Banking at Commercial International Bank
London, Lincolnshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
BD Manager - Real Estate at Norfolk County
london, Wiltshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Senior Data Engineer at Hydrogen Group
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Fullstack Software Developer at Rise Technical Recruitment Limited
London, Lincolnshire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)
Strategy & Operations Director (Data Science) at Elsevier
london, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 16 year(s)
Senior Data Engineer at Searchability NS&D
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 4 year(s)
Senior Data Engineer at Brookbanks
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 5 year(s)
Graduate Civil Engineer at Dragados - United Kingdom
London, Leicestershire - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 1 year(s)
Group Financial Analyst at Michael Page
London, London - England, United Kingdom - Full Time
Skills Needed
N/A
Experience Required
Minimum 2 year(s)