ABOUT YOU.

With the confidence and skills to manage challenging situations and expectations, as Resident Liaison Officer you will be a natural communicator who can work collaboratively with a range of stakeholders.

We are seeking an individual with:

• Experience: Proven background in liaising with the public, including residents and contractors, both verbally and in writing.
• Organisational Skills: Ability to manage multiple tasks, prepare reports, and arrange meetings efficiently.
• Flexibility: Willingness to work flexible hours, including occasional evenings, to meet residents’ needs.
• Transportation: A valid driving license and access to a car (essential).

As a Resident Liaison Officer, you will:

• Engage with Residents: Serve as the primary contact for residents, leaseholders, and contractors, addressing inquiries and concerns promptly and professionally.
• Facilitate Communication: Establish and maintain effective communication channels to ensure residents are informed about upcoming works and project timelines.
• Support Project Delivery: Collaborate with project teams to coordinate access to properties, minimising disruption during refurbishment activities.
• Promote Social Value Initiatives: Assist in implementing community benefits associated with the programme, such as employment, training, and volunteering opportunities for residents.