To ensure requests for medical records are dealt with in an efficient and professional manner. Preparation of event packs for use at Outpatient Clinics in accordance with department policies and procedures. To deal with requirements for updates to clinics responding to urgent requests for event packs is a priority and these requests must be dealt with quickly and delivered to the appropriate location, achieving the departmental quality standard of delivery wherever possible. Responsible for the collection and delivery of event packs around the hospital site including outpatient, ward and administration areas.
Delivery of packs is ongoing throughout the day, and collections are scheduled three times per day. Responsible for loading trolleys with event packs ready for delivery within required timescale. Responsible for tracking event packs to clinic locations, off site storage and coding using tracking software and handheld barcode scanners. Responsible for Quality Assurance of all event pack preparation and scanned information to a high standard of accuracy.
Collate data regarding event pack errors. Responsible for updating Patient Administration System (PAS) following deceased notifications acquiring up-to-date patient information from the NHS SCR (Summary Care Records) system. Produce patient identification labels for each outpatient pack. Front line support via a help desk function including telephone and face-to-face enquiries.
This includes logging and managing calls through the dedicated software and answering the telephone and speaking to others in a pleasant, professional and efficient manner and controlling access to the department. Opening and distribution of incoming mail. To be fully conversant with the evolve Electronic Document Management system (EDM), Patient Administration System (PAS), Trust clinical portal (e-Track)

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