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Speech Analyst at Yell Ltd
Bournemouth, England, United Kingdom - Full Time
Skills Needed
Data Compilation, Process Mapping, Data Analysis, Customer Experience, Process Improvement, Speech Analytics, Text Analytics, Sentiment Technology, Data Manipulation, Report Preparation, Business Improvement Strategies, Microsoft Excel, Microsoft Powerpoint, Sql, Analytical Methodology
Specialization
Candidates should have experience with customer databases and speech/text/sentiment technology. Proficiency in data manipulation, report preparation, and familiarity with Speech and Text Analytics systems is required.
Experience Required
Minimum 2 year(s)
Territory Sales Manager at SumUp
Stevenage, England, United Kingdom - Full Time
Skills Needed
Sales Management, Coaching, Recruitment, Performance Monitoring, Data Analysis, Communication, Motivation, Leadership, Field Sales, Strategic Growth, Freelance Management, Merchant Services, Fintech, Utilities, Sme Engagement, Community Building
Specialization
Proven background managing freelance or self-employed field sales teams, ideally in fintech or similar industries. Strong commercial and leadership acumen with excellent communication and motivation skills.
Experience Required
Minimum 5 year(s)
Care Assistant at City and County Healthcare Group Ltd
Nottingham, England, United Kingdom - Full Time
Skills Needed
Effective Communication, Compassion, Patience, Positive Attitude, Initiative, Autonomy
Specialization
Candidates should demonstrate a sincere interest in working with the specific client group and have successfully passed DBS screening. A positive attitude, patience, and a willingness to engage in vocational training are essential.
Assistant Building Supervisor at Education Authority Northern Ireland
Ballyclare, Northern Ireland, United Kingdom - Full Time
Skills Needed
Supervision, Cleaning, Security Management, Mechanical Services, Electrical Services, Health And Safety, Team Collaboration, Communication, Administrative Skills, Planning, Decision Making, Manual Handling, Problem Solving, Training, Record Keeping, Porterage
Specialization
Candidates must have at least six months of experience in a relevant role and be prepared to respond to call-outs at short notice. Knowledge of health and safety regulations and effective teamwork skills are essential.
360 Excavator Operator at JOSEPH GALLAGHER LIMITED
Manchester, England, United Kingdom - Full Time
Skills Needed
Excavator Operation, Mucking Away, Digging Foundations, Deep Drainage, Leveling Out, Grading, Confined Spaces, Shaft Experience, Dumper Operations
Specialization
The successful Excavator Operator must have a Blue CPCS above and below 10 tonne or NPORS certification, confined spaces training, and shaft experience. Dumper operations experience would be beneficial.
Experience Required
Minimum 2 year(s)
Junior Project Manager at Ground Control
Mansfield, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, It Proficiency, Team Management, Organizational Skills, Customer Service
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Junior Project Manager at Ground Control
, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, It Proficiency, Team Management, Organizational Skills, Customer Service
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Junior Project Manager at Ground Control
Lincoln, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, Team Management, Organizational Skills, Customer Service, It Proficiency
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Services Assistant at Sainsbury's
Bexhill-on-Sea, England, United Kingdom - Full Time
Skills Needed
Customer Service, Problem Solving, Teamwork, Flexibility, Attention To Detail, Product Knowledge, Complaint Handling, Initiative
Specialization
Candidates should be friendly, enthusiastic, and comfortable in a fast-paced environment. They must be willing to learn new digital tools and work flexibly across the store.
Senior Service Designer at PA Knowledge Limited - Denmark
London, England, United Kingdom - Full Time
Skills Needed
Problem Solving, Analytical Thinking, Collaboration, Ai Technologies, Service Design, Digital Products, Design Strategy, Ux/Ui Design, Client Facing Experience, Proposal Leadership
Specialization
Candidates should have expertise in end-to-end service design tools and techniques, as well as experience in a client-facing role. A foundational knowledge of AI technologies and a strong ability to collaborate in fast-paced environments are essential.
Experience Required
Minimum 5 year(s)
Cleaning Operative at Excellerate Services
Norton Canes, England, United Kingdom - Full Time
Skills Needed
Cleaning Experience, Health And Safety Awareness, Teamwork, Flexibility, Professionalism, Politeness, Assertiveness, Monitoring Activities, Equipment Inspection, Waste Management
Specialization
Applicants must have all-round cleaning experience and the ability to use a smartphone for an online Time and Attendance system. They should be friendly, polite, assertive, and professional.
Stock Assistant - Argos at Sainsbury's
Chelmsford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Flexibility, Attention To Detail, Digital Tools, Product Knowledge, Physical Stamina, Fast Paced Environment
Specialization
Candidates should be friendly, enthusiastic, and comfortable in a fast-paced, physical environment. They must be willing to work flexibly and embrace new digital tools.
Youth Violence Intervention Practitioner - Birmingham at Catch22
Birmingham, England, United Kingdom - Full Time
Skills Needed
Youth Work, Safeguarding, Multi Disciplinary Teamwork, Case Management, Emotional Support, Crisis Intervention, Training Delivery, Child Protection, Autonomous Working, Understanding Of Youth Issues, Holistic Support, Communication Skills, Engagement Strategies, Record Keeping, Developmental Needs Knowledge, Support Planning
Specialization
Candidates should have significant professional experience working with vulnerable young people and be effective team members within a multi-disciplinary environment. A thorough understanding of the developmental needs of young people and awareness of safeguarding issues is essential.
Experience Required
Minimum 2 year(s)
Quantitative Analyst – Equity Derivatives at Barclays
London, England, United Kingdom - Full Time
Skills Needed
Quantitative Analysis, Mathematical Modelling, C++ Programming, Python, Data Analysis, Statistical Modelling, Risk Management, Market Trends, Communication, Team Collaboration, Problem Solving, Leadership, Innovation, Client Solutions, Equity Derivatives, Structured Products
Specialization
Candidates should have proven experience in equity derivative modeling, particularly in equity exotics and hybrid products, along with a master's degree in a relevant field. Strong technical skills in C++ and Python are essential, as well as the ability to communicate complex ideas clearly.
Experience Required
Minimum 5 year(s)
Merkur Slots Supervisor - Part Time - Nights - Sutton Coldfield at MERKUR Casino UK
Birmingham, England, United Kingdom - Full Time
Skills Needed
Excellent Communication Skills, People Skills, Customer Service, Attention To Detail, Leadership, Mentoring, Flexibility, Adaptability, Problem Solving, Teamwork, Initiative, Training, Marketing, Revenue Maximization, Safety Awareness, Compliance
Specialization
Proven experience as a supervisor or in a similar role within the gaming, retail, or hospitality industry is required. Candidates should possess excellent customer service skills and the ability to work both independently and as part of a team.
Quantitative Strategist - Carbon & Environmental Products at Barclays
London, England, United Kingdom - Full Time
Skills Needed
Quantitative Analysis, Mathematical Modelling, Risk Management, Data Analysis, Statistical Modelling, Python Programming, C++ Programming, Communication Skills, Problem Solving, Collaboration, Leadership, Market Analysis, Trading Strategies, Client Solutions, Innovation, Operational Effectiveness
Specialization
Candidates should have proven strategic QA experience in commodities modeling and a master's degree or equivalent in Financial/Applied Mathematics, Physics, or Engineering. Strong technical skills in Python and C++ programming are essential, along with the ability to communicate complex ideas clearly.
Experience Required
Minimum 5 year(s)
Virtual Travel Coordinator at Destinytravel
London, England, United Kingdom - Full Time
Skills Needed
Strong Written Communication Skills, Strong Verbal Communication Skills, Customer Service Experience, Attention To Detail, Organization, Learning Digital Tools, Travel Systems Knowledge, Interest In Travel, Helping Others
Specialization
Candidates should possess strong communication skills and attention to detail. Customer service experience is preferred, along with a genuine interest in travel.
Business Development Manager - Dermo-cosmetics & Esthetics at QIMA
London, England, United Kingdom - Full Time
Skills Needed
Sales, Prospecting, Negotiation Techniques, Writing Skills, Technological Monitoring, Scientific Knowledge, Proficiency In French, Proficiency In English, Clinical Study Operations, Regulatory Requirements, Autonomy, Results Oriented Mindset, Interpersonal Skills, Organizational Skills, Initiative, Proactivity
Specialization
Candidates should have a Master's level degree in life sciences or a related field and 2-5 years of experience in Business Development or Sales within relevant industries. Strong technical and soft skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Virtual Travel Coordinator at Destinytravel
Birmingham, England, United Kingdom - Full Time
Skills Needed
Written Communication, Verbal Communication, Customer Service, Attention To Detail, Organization, Digital Tools, Travel Systems, Interest In Travel
Specialization
The ideal candidate should possess strong written and verbal communication skills, with a genuine interest in travel and helping others. Customer service experience is preferred but not required.
Virtual Travel Coordinator at Destinytravel
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Strong Written Communication, Strong Verbal Communication, Customer Service, Attention To Detail, Organization, Digital Tools, Travel Systems, Interest In Travel
Specialization
The ideal candidate should have strong communication skills and excellent attention to detail. Customer service experience is preferred, along with a genuine interest in travel.
Speech Analyst at Yell Ltd
Bournemouth, England, United Kingdom -
Full Time

Start Date

Immediate

Expiry Date

03 Feb, 26

Salary

0.0

Posted On

05 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Data Compilation, Process Mapping, Data Analysis, Customer Experience, Process Improvement, Speech Analytics, Text Analytics, Sentiment Technology, Data Manipulation, Report Preparation, Business Improvement Strategies, Microsoft Excel, Microsoft PowerPoint, SQL, Analytical Methodology

Industry

Advertising Services

Description
Company Description We've been championing local businesses for over 60 years. Where once our Yellow Pages helped those businesses get found and chosen, we now do this and much, much more with our proven digital marketing solutions, making us the UK's number one managed digital advertising partner for local businesses. Job Description As the Customer Analytics Analyst you are responsible for data compilation, process mapping, and analysis with the aim of identifying tactical and strategic improvements to customer experience, process improvement and efficiency gains in line with business strategy, vision and culture. You will be responsible for the development and presentation of in-depth case studies on strategic business topics. The focus of these studies will span all channels (Voice, eMail, Chat etc) as they relate to the contact centre. Studies should include analysis and recommendations of employee improvements, process enhancements or development, and/or technology enhancement recommendations that will positively impact the experience of all organisational internal and external stakeholders. Precision, curiosity, attention to detail and accuracy are key competencies of the Analyst, you will bring data to life in an engaging way to enable others to understand where they need to prioritise and focus their efforts to drive service improvement This is a remote role that can be based any where in the UK. Qualifications Experience working with customer databases, speech/text/sentiment technology to drive insight Practitioner in data manipulation and analysis Competent in preparing written reports, analysis, and briefings Evidence of driving business improvement strategies in a contact centre environment and/or customer feedback team Familiar with Speech and Text Analytics systems ( Verint preferred ) Microsoft Excel (Advanced) and PowerPoint Microsoft SSRS Report Builder SQL/Other BI System Experience of analytical methodology Closing date for this role will be Friday 14th November with a 2 stage remote interview process. Additional Information Why join us? Competitive Salary At least 31 days holiday (inc. public holidays), building to 34 over 5 years Savings at over 900 outlets inc. supermarkets, fashion, electronics, and travel Access to mind, money and movement wellbeing resources and gym discounts Savings on eyecare and free eye tests Company-wide and local recognition schemes 24/7 Employee Assistance Programme support Pension scheme for colleagues aged 22 to State Pension Age Life insurance for all
Responsibilities
The Speech Analyst is responsible for data compilation, process mapping, and analysis to identify improvements in customer experience and efficiency. They will develop and present in-depth case studies on strategic business topics related to the contact centre.
Speech Analyst at Yell Ltd
Bournemouth, England, United Kingdom - Full Time
Skills Needed
Data Compilation, Process Mapping, Data Analysis, Customer Experience, Process Improvement, Speech Analytics, Text Analytics, Sentiment Technology, Data Manipulation, Report Preparation, Business Improvement Strategies, Microsoft Excel, Microsoft Powerpoint, Sql, Analytical Methodology
Specialization
Candidates should have experience with customer databases and speech/text/sentiment technology. Proficiency in data manipulation, report preparation, and familiarity with Speech and Text Analytics systems is required.
Experience Required
Minimum 2 year(s)
Territory Sales Manager at SumUp
Stevenage, England, United Kingdom - Full Time
Skills Needed
Sales Management, Coaching, Recruitment, Performance Monitoring, Data Analysis, Communication, Motivation, Leadership, Field Sales, Strategic Growth, Freelance Management, Merchant Services, Fintech, Utilities, Sme Engagement, Community Building
Specialization
Proven background managing freelance or self-employed field sales teams, ideally in fintech or similar industries. Strong commercial and leadership acumen with excellent communication and motivation skills.
Experience Required
Minimum 5 year(s)
Care Assistant at City and County Healthcare Group Ltd
Nottingham, England, United Kingdom - Full Time
Skills Needed
Effective Communication, Compassion, Patience, Positive Attitude, Initiative, Autonomy
Specialization
Candidates should demonstrate a sincere interest in working with the specific client group and have successfully passed DBS screening. A positive attitude, patience, and a willingness to engage in vocational training are essential.
Assistant Building Supervisor at Education Authority Northern Ireland
Ballyclare, Northern Ireland, United Kingdom - Full Time
Skills Needed
Supervision, Cleaning, Security Management, Mechanical Services, Electrical Services, Health And Safety, Team Collaboration, Communication, Administrative Skills, Planning, Decision Making, Manual Handling, Problem Solving, Training, Record Keeping, Porterage
Specialization
Candidates must have at least six months of experience in a relevant role and be prepared to respond to call-outs at short notice. Knowledge of health and safety regulations and effective teamwork skills are essential.
360 Excavator Operator at JOSEPH GALLAGHER LIMITED
Manchester, England, United Kingdom - Full Time
Skills Needed
Excavator Operation, Mucking Away, Digging Foundations, Deep Drainage, Leveling Out, Grading, Confined Spaces, Shaft Experience, Dumper Operations
Specialization
The successful Excavator Operator must have a Blue CPCS above and below 10 tonne or NPORS certification, confined spaces training, and shaft experience. Dumper operations experience would be beneficial.
Experience Required
Minimum 2 year(s)
Junior Project Manager at Ground Control
Mansfield, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, It Proficiency, Team Management, Organizational Skills, Customer Service
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Junior Project Manager at Ground Control
, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, It Proficiency, Team Management, Organizational Skills, Customer Service
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Junior Project Manager at Ground Control
Lincoln, England, United Kingdom - Full Time
Skills Needed
Project Management, Communication, Negotiation, Influencing Skills, Team Management, Organizational Skills, Customer Service, It Proficiency
Specialization
Candidates should have basic field-based experience, preferably in the Arb industry or related fields. Strong negotiation skills, IT proficiency, and excellent customer service are essential for success in this role.
Services Assistant at Sainsbury's
Bexhill-on-Sea, England, United Kingdom - Full Time
Skills Needed
Customer Service, Problem Solving, Teamwork, Flexibility, Attention To Detail, Product Knowledge, Complaint Handling, Initiative
Specialization
Candidates should be friendly, enthusiastic, and comfortable in a fast-paced environment. They must be willing to learn new digital tools and work flexibly across the store.
Senior Service Designer at PA Knowledge Limited - Denmark
London, England, United Kingdom - Full Time
Skills Needed
Problem Solving, Analytical Thinking, Collaboration, Ai Technologies, Service Design, Digital Products, Design Strategy, Ux/Ui Design, Client Facing Experience, Proposal Leadership
Specialization
Candidates should have expertise in end-to-end service design tools and techniques, as well as experience in a client-facing role. A foundational knowledge of AI technologies and a strong ability to collaborate in fast-paced environments are essential.
Experience Required
Minimum 5 year(s)
Cleaning Operative at Excellerate Services
Norton Canes, England, United Kingdom - Full Time
Skills Needed
Cleaning Experience, Health And Safety Awareness, Teamwork, Flexibility, Professionalism, Politeness, Assertiveness, Monitoring Activities, Equipment Inspection, Waste Management
Specialization
Applicants must have all-round cleaning experience and the ability to use a smartphone for an online Time and Attendance system. They should be friendly, polite, assertive, and professional.
Stock Assistant - Argos at Sainsbury's
Chelmsford, England, United Kingdom - Full Time
Skills Needed
Customer Service, Teamwork, Flexibility, Attention To Detail, Digital Tools, Product Knowledge, Physical Stamina, Fast Paced Environment
Specialization
Candidates should be friendly, enthusiastic, and comfortable in a fast-paced, physical environment. They must be willing to work flexibly and embrace new digital tools.
Youth Violence Intervention Practitioner - Birmingham at Catch22
Birmingham, England, United Kingdom - Full Time
Skills Needed
Youth Work, Safeguarding, Multi Disciplinary Teamwork, Case Management, Emotional Support, Crisis Intervention, Training Delivery, Child Protection, Autonomous Working, Understanding Of Youth Issues, Holistic Support, Communication Skills, Engagement Strategies, Record Keeping, Developmental Needs Knowledge, Support Planning
Specialization
Candidates should have significant professional experience working with vulnerable young people and be effective team members within a multi-disciplinary environment. A thorough understanding of the developmental needs of young people and awareness of safeguarding issues is essential.
Experience Required
Minimum 2 year(s)
Quantitative Analyst – Equity Derivatives at Barclays
London, England, United Kingdom - Full Time
Skills Needed
Quantitative Analysis, Mathematical Modelling, C++ Programming, Python, Data Analysis, Statistical Modelling, Risk Management, Market Trends, Communication, Team Collaboration, Problem Solving, Leadership, Innovation, Client Solutions, Equity Derivatives, Structured Products
Specialization
Candidates should have proven experience in equity derivative modeling, particularly in equity exotics and hybrid products, along with a master's degree in a relevant field. Strong technical skills in C++ and Python are essential, as well as the ability to communicate complex ideas clearly.
Experience Required
Minimum 5 year(s)
Merkur Slots Supervisor - Part Time - Nights - Sutton Coldfield at MERKUR Casino UK
Birmingham, England, United Kingdom - Full Time
Skills Needed
Excellent Communication Skills, People Skills, Customer Service, Attention To Detail, Leadership, Mentoring, Flexibility, Adaptability, Problem Solving, Teamwork, Initiative, Training, Marketing, Revenue Maximization, Safety Awareness, Compliance
Specialization
Proven experience as a supervisor or in a similar role within the gaming, retail, or hospitality industry is required. Candidates should possess excellent customer service skills and the ability to work both independently and as part of a team.
Quantitative Strategist - Carbon & Environmental Products at Barclays
London, England, United Kingdom - Full Time
Skills Needed
Quantitative Analysis, Mathematical Modelling, Risk Management, Data Analysis, Statistical Modelling, Python Programming, C++ Programming, Communication Skills, Problem Solving, Collaboration, Leadership, Market Analysis, Trading Strategies, Client Solutions, Innovation, Operational Effectiveness
Specialization
Candidates should have proven strategic QA experience in commodities modeling and a master's degree or equivalent in Financial/Applied Mathematics, Physics, or Engineering. Strong technical skills in Python and C++ programming are essential, along with the ability to communicate complex ideas clearly.
Experience Required
Minimum 5 year(s)
Virtual Travel Coordinator at Destinytravel
London, England, United Kingdom - Full Time
Skills Needed
Strong Written Communication Skills, Strong Verbal Communication Skills, Customer Service Experience, Attention To Detail, Organization, Learning Digital Tools, Travel Systems Knowledge, Interest In Travel, Helping Others
Specialization
Candidates should possess strong communication skills and attention to detail. Customer service experience is preferred, along with a genuine interest in travel.
Business Development Manager - Dermo-cosmetics & Esthetics at QIMA
London, England, United Kingdom - Full Time
Skills Needed
Sales, Prospecting, Negotiation Techniques, Writing Skills, Technological Monitoring, Scientific Knowledge, Proficiency In French, Proficiency In English, Clinical Study Operations, Regulatory Requirements, Autonomy, Results Oriented Mindset, Interpersonal Skills, Organizational Skills, Initiative, Proactivity
Specialization
Candidates should have a Master's level degree in life sciences or a related field and 2-5 years of experience in Business Development or Sales within relevant industries. Strong technical and soft skills are essential for success in this role.
Experience Required
Minimum 2 year(s)
Virtual Travel Coordinator at Destinytravel
Birmingham, England, United Kingdom - Full Time
Skills Needed
Written Communication, Verbal Communication, Customer Service, Attention To Detail, Organization, Digital Tools, Travel Systems, Interest In Travel
Specialization
The ideal candidate should possess strong written and verbal communication skills, with a genuine interest in travel and helping others. Customer service experience is preferred but not required.
Virtual Travel Coordinator at Destinytravel
City of Edinburgh, Scotland, United Kingdom - Full Time
Skills Needed
Strong Written Communication, Strong Verbal Communication, Customer Service, Attention To Detail, Organization, Digital Tools, Travel Systems, Interest In Travel
Specialization
The ideal candidate should have strong communication skills and excellent attention to detail. Customer service experience is preferred, along with a genuine interest in travel.