We’re looking for an Account Specialist to maintain day-to-day contact with our existing customers at scale to help them realize the value of our products and services and establish long term partnerships with Hootsuite by exploring and qualifying future growth opportunities. In this role, you will leverage your commercial skillset to successfully manage a high volume of customer renewals, while cultivating upsell, cross sell and expansion opportunities for both Hootsuite and Partner products in your book of
business. As part of the Scaled Account Management team you will collaborate cross-functionally to provide customer value in all stages of the sales cycle. While based in Hootsuite’s Bucharest office or remotely across Romania (in accordance with Hootsuite’s local employment entities), you will report to Manager, Scaled Account Management.

WHO YOU ARE:

• Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
• Curious. You are always learning and seeking ways to make things better.
• Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
• Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
  In all we do, our six guiding principles light the way:
  Step Up: Show the world what it looks like to live and work by these guiding principles. #StepUp
  One Team: Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are. #OneTeam #FreeToBeMe
  Customer Obsessed: Focus relentlessly on helping our customers succeed. #CustomerObsessed
  Go Fast, Be Agile: Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile
  Play to Win: Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses
  Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
  Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
  

  LI-ZT

• Maintain low-touch day-to-day contact with customers for our pooled accounts atscale; providing timely answers to questions and focus on driving customer healthand experience.
• Develop rapport with customers by proactively providing insightful marketinformation and solutions that showcase maximum benefits from Hootsuite products.
• Drive renewals, upsells, and expansion in your low ARR accounts by focusing oncustomer engagements at scale and educating customers on Hootsuite’s valueproposition in our pooled motion.
• Provide weekly forecasts and maintain rolling forecasts including monitoring andreporting account data health.
• Consistently contribute to generating team pipeline of upsell /product add-ons uponcontract renewal or during service period to meet or exceed expansion targets.
• Successfully manage the end-to-end renewal process required to hit or exceed teamrenewal targets/quotas, leveraging your product knowledge to efficiently meetcustomers needs.
• Demonstrate understanding of contract terms and processes in order to maximizecontract value and efficiency as well as ensure a seamless customer experience.
• Support the optimization of digital-first programmes for our pooled model byproviding recommendations based on intimate knowledge of customer database
• Collaborate cross-functionally to provide customer value in all stages of the sales cycle
• Manage and report on customer engagement activities and results in order to assesstrends using SFDC, Front App, Gainsight, Gong and others
• Share product and sales experience within the team in order to meet and exceedteam targets
• Perform other related duties as assigned