Account Support Coordinator

at  Elsevier

About our Team:
We are a multicultural team working across Elsevier products and geographies. We are preparing and archiving the administrative workflow of the Sales Process for customers in Europe, Middle East and Africa. We work in very close cooperation with the sales teams and support them in organizing the sales process in the most efficient and effective way.
About the Role:
As an Account Support Coordinator (ASC) you are a member of the Account Support Team, working within a multi-functional regional team supporting our Academic, Government & Corporate customers.
The ASC delivers process excellence & data quality in contract order management and works closely with the sales team and customers to prepare subscription agreements for new and renewal business for our electronic products accurately and in line with established targets. In doing so, the goal is to achieve a high level of customer satisfaction in managing internal and external relationships while achieving the targets.
Next to that the ASC governs SOX & Elsevier business model compliancy and ensures global processes and procedures are followed properly.

Responsibilities:

• Process and complete new sales and renewals in CRM (Salesforce).
• Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed.
• Communicate with customers regarding details of their license agreements, product details, quotes, etc.
• Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure quick resolution.
• Liaise with Operations department on a regular basis to ensure smooth handover of invoicing and entitlement activities.
• Work accurate and structured, with ability to handle deadlines and workload peaks.

Requirements:

• 1 years of experience in customer service/customer facing or account management role in a B2B environment.
• Intermediate to advanced skill level in Microsoft Excel.
• Experience in contract drafting, contract reviewing & negotiation dynamics is considered a plus.
• Direct contact experience including client meetings, e-mail and telephone communications.
• Bachelor’s degree in Business Administration or similar.
• Knowledge or experience with Siebel, Salesforce or other CRM based order management systems a plus.

Work in a way that works for you

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

Working for you

We know that your well-being and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Access to a competitive contributory pension scheme and life assurance
• Tax-free childcare support
• Parental leave options
• Health screening and private medical benefits
• Season ticket loan

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
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Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
https://forms.office.com/r/eVgFxjLmAK
, or please contact 1-855-833-5120.
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Responsibilities:

• Process and complete new sales and renewals in CRM (Salesforce).
• Responsible for contract execution and acts as the coordinator for all correspondence and agreements from the customer. Lines up all required internal resources to get the contract executed.
• Communicate with customers regarding details of their license agreements, product details, quotes, etc.
• Act as a central contact for customers and take ownership of customer issues and work with internal stakeholders (Legal, Finance, Business Development, Operations) to ensure quick resolution.
• Liaise with Operations department on a regular basis to ensure smooth handover of invoicing and entitlement activities.
• Work accurate and structured, with ability to handle deadlines and workload peaks

We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

• Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productiv