Account Support

at  Shorza

ACCOUNT SUPPORT MANAGER – SOFTWARE SOLUTIONS

Location: Sandton Office (Hybrid - In-office & Remote)
Our UK-based client, a leader in Software Solutions and Support, is seeking a dynamic Account Support Manager to join their growing team. This role involves managing client relationships, resolving software queries, and ensuring client satisfaction. If you’re passionate about delivering exceptional customer support and solving software-related challenges, this opportunity is for you!

REQUIREMENTS:

• Proven experience in software support and troubleshooting.
• Strong skills in prioritizing support issues versus information requests.
• Experience with service desk or application support.
• Excellent communication and interpersonal skills.
• Energetic and results-driven approach.
• Experience with HR, Payroll, or ATS software is advantageous.
  To apply, please send your CV to angie@shorza.com.
  We look forward to hearing from candidates who are ready to make a positive impact

• Address customer queries, requests for information, and troubleshoot software issues.
• Manage customer accounts to drive retention and ensure client satisfaction.
• Build and maintain strong client relationships, acting as a trusted advisor.
• Resolve software-related issues efficiently, ensuring seamless client operations.