Anthropologie Senior Sales Associate - Brent Cross, London

at  Anthropologie

Location:
This position is located at Brent Cross Shopping Centre Prince Charles Dr Hen, London, , NW43FP United Kingdom Role Summary:
Achieve the Anthropologie mission – to create an unimagined experience. Consistently meet or exceed the financial, operational, and visual expectations of the company.
What You’ll Be Doing:

Exceed the customer’s service expectations by meeting the following responsibilities:

• Build genuine relationships with customers
• Greet all customers within their first five minutes in the store
• Offer to hold items for the customer at the cash wrap or in the fitting room
• Determine the customer’s needs and offer suggestions and alternatives
• Utilize all customer care resources
• Offer to locate out of stock product from other stores

Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on all items purchased
• Enquire if their purchase is a gift that will need to be wrapped
• Request the customer’s phone number
• Ring transactions efficiently - issue a receipt
• Compare signatures on back of card and receipt
• Demonstrate knowledge of return policy
• Practice proper phone etiquette
• Perform all register functions
• Train new associates on register university
• Maintain cash wrap organization, cleanliness and restock
• Assist in maintaining store merchandising and operational standards
• Uphold all company policy and procedures
• Serve as a proactive mentor, teacher and problem solver for the sales team

What You’ll Need:

Exceed the customer’s service expectations by meeting the following responsibilities:

• Build genuine relationships with customers
• Greet all customers within their first five minutes in the store
• Offer to hold items for the customer at the cash wrap or in the fitting room
• Determine the customer’s needs and offer suggestions and alternatives
• Utilize all customer care resources
• Offer to locate out of stock product from other store

Ensure a positive final impression of customer care at the cash wrap by meeting the following responsibilities:

• Comment on all items purchased
• Enquire if their purchase is a gift that will need to be wrapped
• Request the customer’s phone number
• Ring transactions efficiently - issue a receipt
• Compare signatures on back of card and receipt
• Demonstrate knowledge of return policy
• Practice proper phone etiquette
• Perform all register functions
• Train new associates on register university
• Maintain cash wrap organization, cleanliness and restock
• Assist in maintaining store merchandising and operational standards
• Uphold all company policy and procedures
• Serve as a proactive mentor, teacher and problem solver for the sales tea