APAC Regional Lead

at  Vodafone

KEY ACCOUNTABILITIES AND DECISION OWNERSHIP

• Senior relationship management (Vodafone Business – VBI, VCS, IoT Lines of Business , Local markets - VBU and VBTS, Product Practices, VB Service Operations, VB Product Management during pre-sales and delivery phase, C-level Enterprise Customers)
• Ensure Solution & Service design including sign-off from Delivery and Operations units and then subsequent delivery to time, quality and budget for complex Vodafone Business customer opportunities
• Business Demand Capture for regional Vodafone Business customer opportunities with regard to Sell, Build and Run (FTEs, network capacity, budget) and prioritisation of work if required.
• Delivering a consistent service for internal and external stakeholders, encouraging best practice sharing and operating an effective resourcing model while accounting for specific regional requirements.
• Be accountable for the overall performance of the region against regional Sales target and contractual customer commitments.

CORE COMPETENCIES, KNOWLEDGE AND EXPERIENCE:

• Proven experience in leading and motivating a team of experienced individuals focused on delivering to customer satisfaction
• Successful record of managing complex Programmes/Projects in a fast-paced, agile environment
• Excellent communications skills and established team player with well-developed influence and relationship management skills (spanning multiple senior stakeholders, with a range of cultural backgrounds).
• Ability to manage from a distance, resources who work for other organisations in a highly matrixed global organisation.
• Experience of the sales & delivery cycle, finance and commercial functions to ensure the global and regional technology strategy is aligned with regional sales strategy

Must have technical / professional qualifications:

• Proven leadership experience (10+ years) with demonstrated ability to delight internal and external customers and manage Senior Stakeholders
• Extensive experience in, and knowledge of ICT & telecoms services, applying this expertise in a customer-focused way
• Excellent communication skills including presenting & negotiation up to C Level audiences
• Educated to technical degree/masters level.
• Project- and/or Programme Management qualification (PMP, IPMA, MSP etc.) and Service Management qualification (ITIL Foundation etc.) advantageous for position.
• Experience and/or certifications in Agile methodologies (e.g. SCRUM master) advantageous for position.
• Excellent standard of written and spoken English.

NOT A PERFECT FIT?

Worried that you don’t meet all the desired criteria exactly? At Vodafone we are passionate about Inclusion for All and creating a workplace where everyone can thrive, whatever their personal or professional background. If you’re excited about this role but your experience doesn’t align exactly with every part of the job description, we encourage you to apply as you may be the right candidate for this role or another role, and our recruitment team can help you see how your skills fit in.

WHO WE ARE

You may have already heard of Vodafone - We’re a leading Telecommunications company in Europe and Africa. But what you might not know is that we are continuously investing in new technologies to improve the lives of millions of customers, businesses and people around the world, creating a better future for everyone.
As part of our global family, whether that’s Vodafone, Vodacom or _VOIS, you’ll feel a sense of pride and purpose as you contribute to our culture of innovation. We pursue equality of opportunity and inclusion for all candidates through our employment policies and practices. We recognise and celebrate the importance of diversity and inclusivity in our workspace and we do not tolerate any form of discrimination especially related to but not limited to race, colour, age, veteran status, gender identification, sexual orientation, pregnancy, ethnicity, disability, religion, political affiliation, trade union membership, nationality, indigenous status, medical condition, HIV status, social origin, cultural background, social, or marital status.
Together we can