Application Support Analyst

at  Cognizant

QUALIFICATIONS

• Demonstrate excellent problem-solving abilities and attention to detail.
• Exhibit good communication skills to effectively interact with team members and end-users.
• prior experience or understanding of running SQL queries and analyzing SQL query output
• Must be familiar and comfortable with chats written communication to be strong
• Must be able to understand access issues compare two users to find out missing access and grant access
  Schedule - Should be open for shifts Monday to Sunday between 7am-10pm US Central Time)

RESPONSIBILITIES

• Reproduce the bug reported by end user
• Use internal tools to gather additional information such as exception messages
• Troubleshoot the issue with the additional information
• Document the findings in the ticket in a structured manner
• Review knowledge articles old tasks with similar errors review workplace posts to seek potential solutions
• Resolve if a solution is found
• Escalate to corresponding on call based on the issue
• Should be able to manually correlate bug reports and merge similar bugs into one parent ticket
• Should have prior experience or understanding of running SQL queries and analyzing SQL query output
• Based on SQL query outputs able to isolate the issue then determine the priority of the issue and decide on next steps
• Must be familiar and comfortable with chats written communication to be strong
• Provide general triage support for a wide variety of technical issues and bug reports
• Act as the primary liaisons and first responders for bug reports