Application Support Analyst (contract)

at  BNY Mellon

We are looking for a highly organized and reliable Application Support Analyst to join our team. The ideal candidate will leverage expertise in Microsoft 365, particularly SharePoint and Teams, while also demonstrating adaptability to excel in other applications and technologies.

SKILLS:

• Proficiency in SharePoint site creation, configuration, permissions, security, workflows, document management, and content collaboration.
• Expertise in configuring and managing Microsoft Teams for collaboration purposes.
• Ability to adapt to new technologies quickly with a strong foundation in core Microsoft 365 applications.
• Strong problem-solving, analytical, and communication skills applicable to new technologies.

QUALIFICATIONS:

• 1-3 years of experience supporting software applications for enterprise level customers.
• Effective communicator and ability to document issues for efficient solutions.
  This is an exciting opportunity for an Application Support Analyst to showcase their expertise in Eagle & Microsoft 365 while expanding their skills across various platforms.

• Support one of our main applications, Eagle.
• Utilize in-depth knowledge of SharePoint for site creation, configuration, permissions, and security.
• Manage workflows, document management, and content collaboration within SharePoint.
• Configure and manage Teams for effective collaboration, including channels, communication features, and file sharing.
• Knowledge of integrations between Microsoft Teams and other Microsoft 365 applications.
• Adapt to different interfaces and workflows by leveraging experience with similar collaboration tools like Confluence or Sharegate.