Assistant Manager

at  The Air Ambulance Service

ABOUT US:

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centred on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
We are at the forefront of innovative clinical care, and we challenge boundaries.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
We also impact our communities by creating jobs, taking actions to improve the environment, bringing people together as volunteers and creating worthwhile training and experience opportunities.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.

As assistant manager, in addition to specific compliance requirements with your area of expertise, you also hold responsibility in your team for:

• Health & Safety and Environment.
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Qualit

JOB PURPOSE

To assist and support the shop manager to maximise sales and profits of your shop. Support the guiding and managing of both employees and volunteers to achieve specific goals and objectives. Help to provide direction, support, and motivation to the team members, delegating tasks, monitoring progress, and ensuring effective communication within the team. Proactively support and encourage both personal and professional development of the team. Assist in running the shop autonomously, ensuring delivery of a profitable and customer-focused shop.

KEY RESPONSIBILITIES

• Assisting the Shop Manager in maintaining the day-to-day operation of the shop
• Planning and managing deliveries and collections
• Operating the agreed stock rotation system and pricing structure
• Ensuring an efficient back room operation
• Delivery of budgeted sales targets and maximising profit
• Providing excellent customer service
• Creating a welcoming atmosphere for customers and the shop team

COMPLIANCE RESPONSIBILITIES

As assistant manager, in addition to specific compliance requirements with your area of expertise, you also hold responsibility in your team for:

• Health & Safety and Environment.
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above