Associate Technical Account Manager

at  Yardi Systems Inc

WHO YOU ARE:

• Bachelor’s degree in Business or a related field.
• High proficiency in troubleshooting and providing support through live chat, phone and email.
• Outstanding customer service skills and a strong willingness to exceed expectations.
• Excellent attention to detail and the ability to adhere to established processes.
• Flexibility and the ability to effectively manage changing priorities.

REAL ESTATE RUNS ON YARDI. ABOUT US:

Yardi pioneers the property tech industry by seamlessly blending 40 years of tradition with forward-thinking innovation. We’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products. We offer a dynamic work environment, comprehensive training programs, and abundant opportunities for career growth.

ABOUT THE ROLE:

We are actively seeking highly motivated, enthusiastic team players with a strong technical aptitude and outstanding customer service skills to join our Yardi Breeze team as Associate Technical Account Managers (ATAMs). As vital members of our team, you will play a significant role in providing technical support for our rapidly expanding software product, Yardi Breeze. Your responsibility will be instrumental in ensuring our clients experience a seamless and efficient journey with our innovative property management solution. Join us and be at the forefront of delivering excellence with Yardi Breeze.

WHAT YOU’LL DO:

• Deliver exceptional customer support via live chat, phone and email for both new and existing Breeze clients, ensuring their satisfaction and success.
• Utilize your problem-solving skills to proficiently troubleshoot application issues, addressing challenges and finding effective solutions.
• Follow up on any issues that necessitate further research or information from clients, ensuring thorough and timely resolution.
• Prepare comprehensive write-ups for escalated issues, meticulously logging cases, and creating detailed documentation to facilitate issue resolution.
• Cultivate strong relationships with customers, conducting coordinated weekly calls to complete setups and provide personalized assistance.
• Be an integral part of our outstanding team, collaborating closely with Breeze team members across the United States, contributing to our collective success.