Atlassian Suite Administrator

at  RELX

This position will work with one or more Business Units, supporting multiple assigned projects aimed at delivering IT solutions and services that meet company cost, quality, and strategic targets. The role will predominately focus on gathering and analyzing work group data, defining current processes and requirements, researching best practices, and identifying and documenting process improvements and functional specifications.

QUALIFICATIONS:

• Minimum of 3 years of hands-on experience in managing/ supporting Jira and the Atlassian product suite and supporting 3rd party add-ons, specifically Tempo
• Solid understanding of Jira management and what is required to maintain and improve an effective Jira instance:
• Project creation, workflow creation and customisation, board creation and customisation, access and permissions management, troubleshooting, admin support etc
• Experience integrating Jira with Tempo and management of plug-in essential
• Understanding of the SDLC and basic understanding of project management methodologies.
• Ability to work independently with minimal guidance in a fast-paced environment.
• Able to analyze and review current functionality to determine potential areas of improvement.
• Demonstrate excellent communication skills including the ability to effectively communicate with internal and external customers.
• Strong work ethic with good time management and the ability to work as an individual but also as a valued member of a team

ACCOUNTABILITIES:

• Support internal stakeholders with access and permissions across the Atlassian suite – new user creation, troubleshoot access / permissions etc
• Ensure Tempo is used effectively across the organisation, supporting teams with the creation of new project ID’s and providing support / training on its usage
• Possible, future requirement of role is to manage consistent data collection received via Tempo
• Work with cross-functional teams to support Jira, Confluence and Tempo in ways that will help them improve delivery management
• Create and configure new Jira projects and work with squads to maintain existing Jira projects using our already defined templates and workflows
• Timely resolution of any Atlassian issues reported is required
• Document Jira, Confluence and Tempo standards and best practices.
• Train, guide, and assist end-users in use of JIRA/Confluence/Tempo.
• Provide regular updates to PMO on progress, support tickets worked on etc
• Perform requirements gathering, develop business process workflows, and determine ways to improve the Jira/Confluence/Tempo based workflows and processes in place as well as identify where functionality can/cannot meet user requests. (basic level project management skills required)
• Liaise with external tech teams and the ITAM team (IT Asset management) to gather, review and update the licence information for Jira and Confluence
  LexisNexis, a division of RELX, is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form:
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Please refer the Job description for details