Beauty and Wellness Consultant

at  Walgreens

Champaign, IL 61821, USA -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate28 Dec, 2024USD 21 Hourly30 Sep, 20241 year(s) or aboveGeography,Builds Relationships,Escalation,Makeovers,Customer Experience,Personal Care,Models,Flexible Schedule,Licensure,Customer Interaction,English,Vendors,Consultations,Writing,Shares,Brand Awareness,CosmetologyNoNo
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Description:

JOB OBJECTIVES

Maximizes sales and brand awareness by providing exceptional customer care to all customers in a friendly, efficient, and professional manner; gives impartial, personalized, expertise and advice regardless of brand and budget. Demonstrates a passion for beauty and wellness and provides inspirational beauty knowledge and know-how. Provides customers with solutions for their beauty and wellness needs, including mini-makeovers and skincare consultations, with an emphasis on the customers’ total look. Models and delivers a distinctive and delightful customer experience. Oversees and maintains overall beauty department standards.

CUSTOMER EXPERIENCE

  • Engages customers by greeting them and offering assistance with products and services. Resolves customer issues and answers questions to ensure a positive customer experience.
  • Models and shares customer care best practices by proactively offering assistance, asking questions to determine customers’ needs, and informing customers of options.
  • Greets, listens, and engages customers to identify their needs, making them aware of appropriate products and services, and providing warm transfers to other areas of the store when necessary
  • Provides expertise in product demonstrations and consultations utilizing tools such as the Skin Hydrometer and tablet.
  • Leads and delivers in-store events to promote brand awareness and loyalty of Owned Brands and total Beauty, Wellness and Personal Care.
  • Builds relationships with customers; provides authentic closure of customer interaction and builds and fosters relationships.
  • Engages with omni-channel solutions to enhance customer engagement/experience.
  • Locates products in other stores or online if unavailable in the store.

BASIC QUALIFICATIONS

  • High School Diploma/GED and at least one year of experience working in a retail sales environment that required meeting a defined sales goal OR at least one year of experience proactively selling beauty or cosmetic products and providing customer care
  • Experience in developing ways to accomplish goals with little or no supervision, depending on oneself to complete objectives and determining when escalation of issues is necessary
  • Knowledge of products and brands in order to engage and meet the needs of the customer.
  • Experience building and maintaining relationships within a team.
  • Basic level PC/tablet skills.
  • Requires willingness to work flexible schedule including evenings, weekends, and holidays.
  • Must be fluent in reading, writing and speaking English. (Except in Puerto Rico)

PREFERRED QUALIFICATIONS

  • Licensure in Cosmetology or as an Esthetician as granted by appropriate state licensing authority.
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience demonstrating makeup application and providing makeovers to customers.
  • Experiencing selling Prestige brands.
  • Degree from Beauty School.
  • Experience with another retailer in the form of an Externship.
    We will consider employment of qualified applicants with arrest and conviction records.
    An Equal Opportunity Employer, including disability/veterans.
    The actual compensation that you will be offered will depend on a variety of factors including geography, skills and abilities, education, experience and other relevant factors. This role will remain open until filled. To review benefits, please click here jobs.walgreens.com/benefits. If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser jobs.walgreens.com/benefit

Responsibilities:


REQUIREMENT SUMMARY

Min:1.0Max:6.0 year(s)

Retail Industry

Sales / BD

Retail Management

Diploma

Proficient

1

Champaign, IL 61821, USA