Block Operations Co-Ordinator

at  Savills

SKILLS, KNOWLEDGE AND EXPERIENCE

• Have a strong work ethic, pro-active attitude and a keen desire to learn and develop their career
• Willingness to take ownership of projects with a can-do approach to challenging scenarios.
• OMC experience / knowledge beneficial but not essential
• Previous experience in a customer facing role with strong communication and interpersonal skills.
• Ability to prioritise with good decision-making skills.
• Have advanced problem-solving skills with a solution focussed mindset.
• Ensure efficient, reliable, high-quality deployment of site maintenance and utility operations.
• Establish and manage relationships with contractors to ensure quality and compliance of works in line with company policy and guidelines.
• Must have strong financial acumen to assist PMs in monitoring costs & budgets across a number of sites.
• Awareness and quality management of Health & Safety.
• Have demonstrable record of continuous personal development within the industry.
• Excellent IT skills and systems software experience.
• Experience in working on multiple projects simultaneously.
• Have strong self-management, organisational and administration skills.
• High attention to detail

THE ROLE / LOCATION

The Operations Coordinator within the Block Management team plays a key role in supporting the smooth operation of block property management services across multiple buildings. This role involves coordinating building maintenance, ensuring compliance with safety regulations, handling property-related administrative duties and general support to licenced Property Managers (PMs) on the team. The ideal candidate will be detail-oriented, proactive, and skilled at collaborating with contractors and colleagues to ensure buildings are managed efficiently and effectively.

KEY RESPONSIBILITIES

Operational Support

• Support the PMs on execution and management of annual budgets for maintenance services, capital works, and operational activities across managed properties.
• Tracking and ensuring continual progress maintenance issues and projects to completion.
• Monitoring of operational expenditure to ensure costs are kept within budgetary limits.
• Monitor financial performance of contracts, ensuring cost-effective service delivery and adherence to financial targets.

Planned Preventative & Reactive Maintenance

• Oversee planned preventative maintenance (PPM) schedules of statutory servicing of mechanical and electrical plant equipment, building fabric, and other key assets.
• Coordinate reactive maintenance, ensuring that service requests and repairs are handled promptly and efficiently.
• Work with contractors and service providers to ensure that all maintenance activities are conducted in accordance with safety standards and regulations.

Tendering & Contract Negotiation

• Assist in the tendering process for services related to hard and soft facilities management, including obtaining competitive bids and preparing tender documentation.
• Negotiate and manage contracts with service providers, ensuring compliance with agreed terms and delivering value for money.

Compliance, Health & Safety

• Ensure that properties are compliant with health, safety, and building regulations, including fire safety, risk assessments, and emergency preparedness.
• Coordinate and schedule safety audits, inspections, and certifications, liaising with third-party auditors and contractors.
• Maintain up-to-date health and safety records and documentation, ensuring compliance with all relevant standards.

ESG & Energy Management

• Support the implementation of environmental, social, and governance (ESG) initiatives, ensuring properties adhere to sustainability goals.
• Assist in the monitoring and management of energy usage across buildings, working to reduce costs and improve energy efficiency.

Cleaning, Waste, Security & Landscape Management

• Oversee cleaning & security operations to ensure the health & safety of properties, residents, and staff, including coordinating with security contractors.
• Assisting in landscape services, ensuring that outdoor spaces are maintained to a high standard and in line with client expectations.

Improvement Projects

• Coordinate and manage improvement projects, ensuring that all work is completed within budget, on time, and to the required quality standards.
• Work closely with the Block Management team and contractors to ensure that projects are executed seamlessly and effectively.