Branch Supervisor

at  FSW Ltd

Job Advert

Vacancy for Branch Supervisor based in Southampton to work in our friendly, hardworking, and established team. Our employees are key to our business and our values reflect this on a daily basis which enables us move our already successful, well-established business forward. We offer:

• Attractive competitive salary
• Up to 33 days holiday including Bank Holidays (with service)
• Employee Rewards with the ability to gain ‘quirky perks’ e.g., late starts, early finish, long lunch, coffee and /or lunch on us.
• Employee Assistance Programme – includes fitness classes, podcasts, advice toolkits and confidential counselling service.
• Retail Discount Scheme across many major high street stores, hospitality venues, holidays and days out etc.
• Cycle to Work Scheme
• Career opportunities are available throughout the business – across our 27 branches within the UK and Ireland.
• Training and Development investment for employees to enjoy including on the job training, apprenticeships, and self-development courses
• Auto Enrolment Pension Scheme
• Life Assurance

Ideally having previous experience working within an air conditioning, refrigeration, or distribution industry you will have a professional, first-class customer first approach with the ability to confidently work both well in the local team and with colleagues across all FSW branches. You will need to have a good standard of education including Maths and English and will be able to use IT systems including Microsoft Office.
Working closely with the Branch Manager and the team, you will have excellent communication skills with the ability to quickly build strong working relationships having the ability and desire to help lead, motivate and ensure all staff are trained and coached to reach their full potential.
You will be responsible for ensuring branch opening times are adhered to and staff rotas are fulfilled. This includes monitoring who is on call out and/or standby and always ensuring adequate cover is in place. In addition, you will have an excellent understanding of the alarm systems in the branch.
You will ensure all branch procedures are in place so that customer orders are picked right first time, every time with all necessary checks and deliveries made as per the customer’s and branch requirements.
You will also oversee warranty returns to the head office/supplier, ensuring that the correct process is followed each time. You will also be responsible for the following.

Please refer the Job description for details