BUSINESS ADMINISTRATION APPRENTICE

at  Preston College

Company: Lane Ends Surgery
Location: Ashton, Preston
Wage: £6.40 per hour
Ref:

Expiry: 06/12/2024

• Receive and make telephone calls as required. Divert calls and take messages as appropriate. Ensure that all messages are taken in line with current practice policy.
• Ability to use appointment signposting system internally and locally ensuring efficiency and effectiveness of appointment utilisation
• Ensure that patients without appointments but who need “urgent consultation” are seen in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors over the front desk.
• Managing the registration of new patients, ensuring accurate data entry, eligibility verification, and guiding patients through available services.
• Process requests for patient deductions from PCSE ensuring timely return of patient’s medical record and summaries.
• Co-ordinate screening recall lists, identifying non-responders and monitoring practice against national standard outlining areas for meeting target and participating in health promotion events as identified by the practice
• Keep surgery areas neat and tidy and ready for use
• Scan clinical and non-clinical correspondence in line with current scanning procedures
• Assist the Practice management Team in the ongoing development of recall systems for patients in line with the quality and outcome framework and the local quality contract.
• Deal with and ensure appropriate actions are undertaken with internal mail and external mail in a timely manner.
• Work in line with General Data Protection Regulations whilst exercising confidentiality at all times
• Undertake any other administrative and clerical duties commensurate with qualifications and experience

REQUIRED SKILLS

Excellent communication skills, verbal and written
Organised
Ability to prioritise workload
Good computer skills
Excellent time management

REQUIRED QUALITIES

Friendly, motivated and confident individual who is looking for a career within the NHS.
Excellent organisational skills
Understanding of confidentiality
Adaptable with a can do attitude

REQUIRED QUALIFICATIONS

3 GCSE’s at grade 4 or above, including Maths and English

• Receive and make telephone calls as required. Divert calls and take messages as appropriate. Ensure that all messages are taken in line with current practice policy.
• Ability to use appointment signposting system internally and locally ensuring efficiency and effectiveness of appointment utilisation
• Ensure that patients without appointments but who need “urgent consultation” are seen in a logical and non-disruptive manner.
• Respond to all queries and requests for assistance from patients and other visitors over the front desk.
• Managing the registration of new patients, ensuring accurate data entry, eligibility verification, and guiding patients through available services.
• Process requests for patient deductions from PCSE ensuring timely return of patient’s medical record and summaries.
• Co-ordinate screening recall lists, identifying non-responders and monitoring practice against national standard outlining areas for meeting target and participating in health promotion events as identified by the practice
• Keep surgery areas neat and tidy and ready for use
• Scan clinical and non-clinical correspondence in line with current scanning procedures
• Assist the Practice management Team in the ongoing development of recall systems for patients in line with the quality and outcome framework and the local quality contract.
• Deal with and ensure appropriate actions are undertaken with internal mail and external mail in a timely manner.
• Work in line with General Data Protection Regulations whilst exercising confidentiality at all times
• Undertake any other administrative and clerical duties commensurate with qualifications and experience