Business Support Team Lead (BASE)

at  SAP

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WHAT YOU BRING

Do you feel inspired by leading people with purpose and towards impact? Are you familiar with the ins-and-outs of business support? Are you comfortable in engaging and challenging the status quo to raise support impact to the next level? If yes, then here are some additional elements we are looking for:

• Proven track-record of leading – either dynamic projects with complex stakeholders or diverse teams; supervisor or virtual team leadership are a plus
• Excellent communication – written, spoken, interpersonal
• A trusted partner who knows how to balance empathy, business priorities, and is able to set boundaries
• Strategic thinking abilities – connecting the dots to address current concerns and build the path for the future
• An enabler and multiplier, not afraid to take risks and share
• A bridge to connect and balance business asks with support readiness and technical opportunities
• An engaged leader who can inspire, coach, and guide his/her future team

WHAT YOU’LL DO

In your role as Team Lead, you manage and empower your team to succeed by embracing our support strategy and ensuring focus on our goals. You use empathy and business acumen to raise support performance and business impact. To succeed in this role, you will balance your energy and attention along three main areas: Team Leadership, Stakeholder Management, and Support Performance along our objectives.

Your day-to-day will include:

• Contributing to the team strategy, set-up and align capacity, refine processes for best-in-class support execution and business contribution
• Leading and managing your team including talent and career evolution, performance, enablement, compliance, capacity… along SAPs values and leadership principles
• Building and engaging with your network of business stakeholders and support peers to make your team a trusted partner who can deliver with expertise today and build the knowhow for the future
• Being a change agent who removes barriers by analyzing and presenting our users’ and teams’ needs with a solution-oriented, can-do mindset
• Engaging in critical situations proactively and hands-on, handling escalations within defined paths, enforcing and monitoring quality support standards while keeping an eye on balance and health, aiming to reduce repeat situations
• Understanding and contributing to our end-to-end support value chain, you may develop expertise in one area but also sponsor cross team projects or topics to raise our overall efficiency and evolution of our organization

Do you feel inspired by leading people with purpose and towards impact? Are you familiar with the ins-and-outs of business support? Are you comfortable in engaging and challenging the status quo to raise support impact to the next level? If yes, then here are some additional elements we are looking for:

• Proven track-record of leading – either dynamic projects with complex stakeholders or diverse teams; supervisor or virtual team leadership are a plus
• Excellent communication – written, spoken, interpersonal
• A trusted partner who knows how to balance empathy, business priorities, and is able to set boundaries
• Strategic thinking abilities – connecting the dots to address current concerns and build the path for the future
• An enabler and multiplier, not afraid to take risks and share
• A bridge to connect and balance business asks with support readiness and technical opportunities
• An engaged leader who can inspire, coach, and guide his/her future tea