Business Systems Analyst

at  Wolseley

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you’ll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You’ll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you’d like to be?
Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard.
Join the Pros!
Business Analyst
We have an exciting opportunity to add a Business Analyst to the Solutions team within the Wolseley Canada IT organization. The business analyst interacts with functional leadership to craft strategic and innovative uses of technology to drive integrated customer experiences with the objective of supporting business growth and profitability. This role partners with business stakeholders to assess, research, analyse and document business and system needs while partnering with IT functions to develop solutions, with an overall mission to deliver quality, value-added systems, and application enhancements.

What’s in it for you?

• Comprehensive benefits with premiums fully paid for by the company for the “Core” package starting the first day of employment.
• Career development and training opportunities
• Life insurance, disability and wellness program
• Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution
• Paid vacation and sick time and day off on your birthday!
• Bonus programs that include annual performance and profit sharing
• Employee discounts on top brands of plumbing and HVAC products
• Education reimbursement for employees
• Employee referral program

What you will do:

• A very key element, is that you will learn the nuts and bolts of the legacy ERP system, so that you can participate in leveraging changes to enable new technologies that integrate with the ERP, and or simulate the ERP on newer technology platforms
• Initiate and facilitate requirement discovery sessions with business stakeholders to fully understand the business request, refining the requirement by sharing proposed designs and solutions as well as incorporating feedback
• Responsible for analyzing business needs to identify use cases, and if necessary new processes, process improvements that will meet those needs
• Ensure business requirements are translated to functional requirements for development, these document types may include use cases and user stories, business requirements documents, functional specifications, wireframe designs and product backlog items
• Evaluate the impact of potential software and process changes on the organization
• Analyze data and data models to effectively suggest solutions to business requirements
• Work with IT teams to provide estimates for level of effort (LOE) and estimated time of delivery
• Provide direction and clarification to development and quality assurance teams to ensure business requirements are clearly understood and delivered as planned
• Perform demonstrations of new features and solutions to business stakeholders and greater IT department
• Collaborate with business and IT stakeholders to ensure that user stories and changes are delivered to production with appropriate coordination and training
• Responsible for Tier 2 technical support. This includes ensuring user issues are documented properly, addressed in a timely manner and escalated as required
• Establish and maintain good working relationships with all IT, service consumer and business stakeholders

What you will bring

• An appreciation of the importance of the legacy ERP and a desire to learn how it works in order to contribute progressing the company forward with the ERP as the basis
• Bachelor’s Degree in Business-Related or Computer Related field or relevant experience
• Minimum of 3-5 years business analysis experience
• Detail oriented, proactive, creative, efficient and an active listener with the ability to organize and prioritize work
• Demonstrated initiative with the ability to work in a collaborative team-based environment
• Application of logic, reasoning, and problem-solving
• Proactive communicator who gains consensus and escalates issues as appropriate to keep work and projects on schedule
• Ability to communicate effectively to both technical and non-technical audiences in written and verbal manner
• Experience defining and documenting software requirements
• Effective in a variety of formal/informal presentation settings: one-on-one, small and large groups
• Aptitude for analyzing data and business processes
• Ability to work with minimal supervision in a very dynamic environment
• Knowledge of the software development life cycle (SDLC) methodologies, processes, and procedure
• Proficient knowledge of Microsoft applications (Outlook, Word, Excel, Teams, PowerPoint)

Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position

• A very key element, is that you will learn the nuts and bolts of the legacy ERP system, so that you can participate in leveraging changes to enable new technologies that integrate with the ERP, and or simulate the ERP on newer technology platforms
• Initiate and facilitate requirement discovery sessions with business stakeholders to fully understand the business request, refining the requirement by sharing proposed designs and solutions as well as incorporating feedback
• Responsible for analyzing business needs to identify use cases, and if necessary new processes, process improvements that will meet those needs
• Ensure business requirements are translated to functional requirements for development, these document types may include use cases and user stories, business requirements documents, functional specifications, wireframe designs and product backlog items
• Evaluate the impact of potential software and process changes on the organization
• Analyze data and data models to effectively suggest solutions to business requirements
• Work with IT teams to provide estimates for level of effort (LOE) and estimated time of delivery
• Provide direction and clarification to development and quality assurance teams to ensure business requirements are clearly understood and delivered as planned
• Perform demonstrations of new features and solutions to business stakeholders and greater IT department
• Collaborate with business and IT stakeholders to ensure that user stories and changes are delivered to production with appropriate coordination and training
• Responsible for Tier 2 technical support. This includes ensuring user issues are documented properly, addressed in a timely manner and escalated as required
• Establish and maintain good working relationships with all IT, service consumer and business stakeholder