Call Center Representative

at  STACI AMERICAS

WHY JOIN STACI AMERICAS?

Staci Americas is a fast-growing 3PL, and we are hiring people who want to be challenged and grow with us. Leaders who aren’t afraid to roll up their sleeves – in fact, people who are passionate about the work. If you’re that kind of leader – we invite you to apply and join us!
We are looking for a Client Success Representative to be based at our San Bernardino, CA location reporting to the Client Success Executive. The salary is $21.00 - $25.00 per hr.

JOB SUMMARY

This position is not inside sales or call center driven. We are looking for a Client Success Representative (CSR) with 3PL and/or Fulfillment experience. This is an opportunity to be the critical front-line interface for customers in a multi-client third party logistics and fulfillment environment. If this is the type of position that you are seeking, continue reading!

KNOWLEDGE OF:

• Business and financial implications of decisions that are made

SKILLED IN:

• Written and verbal communication with end users, customers, vendors and teammates, including senior management
• Applying problem solving techniques and project management methods to maintain strong client relationships

• Manage the customers’ order process and ensure orders are entered, filled, and shipped accurately and timely
• Work with the Facility Manager and operations staff throughout the order process to identify any potential issues or concerns with customers’ orders
• Learn and be able to work efficiently in our proprietary Warehouse Management System to ensure that customers’ inventory is managed properly
• Communicate with customers to provide accurate account information, including the status of orders, inventory, and other routine inquiries
• Responsible for weekly and month-end billing and any billing-related questions from customers
• Learn and understand Standard Operating Procedures for all account-related activities
• Manage the organization and filing of all customer order and shipping documents