CE Business Solutions Specialist

at  Tampa Electric Company

EDUCATION

Required: Associate’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
Preferred: Bachelor’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.

EXPERIENCE

Required: Minimum of two (2) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.
Preferred: One (1) year of experience supporting SAP’s CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).

KNOWLEDGE/SKILLS/ABILITIES (KSA)

Required:

• Conceptual knowledge of defined business processes.
• Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members.
• Ability to work in a collaborative team environment on fast-paced dynamic projects.
• Demonstrated ability and competency for continual knowledge development.
• Knowledge of MS Office Suite.

EDUCATION

Required: Associate’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.
Preferred: Bachelor’s degree in Business Management or related field (i.e. Accounting, Communications, Mathematics, Computer Information Systems, Engineering, etc.) from an accredited institution.

EXPERIENCE

Required: Minimum of three (3) years direct work experience performing the Duties & Responsibilities of this position supporting customer service operational use of technology solutions.
Preferred: Two years of experience supporting SAP’s CRMB/IS-U solution in one of the respective functions (customer service, billing and rates, finance and credit or device management).

KNOWLEDGE/SKILLS/ABILITIES (KSA)

Required:

• Strong knowledge of defined business processes.
• Ability to learn, represent and articulate business processes.
• Ability to evaluate, interpret, create, and communicate structured representations of business requirements.
• Verbal, written, organizational, analytical, presentation and interpersonal skills with the capacity to interact with team members.
• Ability to work in a collaborative team environment on fast-paced dynamic projects.
• Demonstrated ability and competency for continual knowledge development.
• Knowledge of MS Office Suite.

Preferred:
Solid knowledge of SAP enabled business processes.
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Competencies:

• Builds Strong, Collaborative Relationships
• Cultivates Innovation and Embraces Change
• Develops People and Teams
• Drives Operational Excellence for Customers
• Speaks Up on Safety, Health, and the Environment
• Takes Ownership & Acts with Integrity
• Thinks Strategically & Exercises Sound Judgement

PRIMARY DUTIES AND RESPONSIBILITIES

• Conduct incident and request assessment and prioritization and liaise with business areas and technology support teams for resolution. Ensure Service One incidents and requests are reviewed, updated and closed. Support business area ownership of issue resolution through input to diagnostic and resolution processes.
• Participate in development and review of solution requirements and development of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results.
• Develop business and system knowledge relating to assigned functional areas and demonstrate understanding of the solution and relationships across functional modules and the CRB eco-system integration through participation in impact assessment of modifications and upgrades.
• Participate in regular review with the business of strategy around the CRB solution related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies.
• Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. And develop an understanding of the business operations, policies and regulatory guidelines affecting them.
• Develop an understanding of the business and technical master data models and data governance reporting.

PRIMARY DUTIES AND RESPONSIBILITIES

• Investigate the resolution to moderately complex issues and coordinate with business areas and technology support teams for resolution. Support the business operational areas ‘how to’ questions and provide direction on best method to achieve desired results. Encourage business area ownership of issue resolution through input to diagnostic and resolution processes.
• Provide leadership in the development and review of solution requirements and design of user test strategies, and support testing and delivery of enhancements. Develop, maintain and review documentation including process flows, interfaces, test plans and results.
• Further broaden knowledge of functional areas, integration within the CRB solution and across the CRB eco-system and demonstrate this understanding through assessment of the impact of modifications and upgrades. Establish and maintain relationships with third party service providers in support of external integration with the CRB solution. Understand and contribute to batch schedule design as well as security role design.
• Lead regular review with the business of strategy around the CRB solution related initiatives to prioritize delivery and obtain input and guidance on solution roadmaps and strategies. Supports ideation, feasibility analysis, business case development (including economic/financial viability), business planning, and implementation/operation of changes to existing solutions and design and implementation of new programs or solutions. Participate in project scope definition from developed business cases.
• Spend time with business partners to support their understanding and use of the processes as defined and evaluate efficiency and success of outcomes to identify opportunities for improvement. Demonstrate understanding of the business operations, policies and regulatory guidelines affecting them through facilitation of consensus around modifications to processes and policies.
• Assist in identification of data governance needs and assist the business with governance strategies to remediate and avoid data related issues.