Centre Manager - Cathedral Square

at  MAPP

DESCRIPTION

MAPP is the UK’s leading specialist in commercial property and asset management, with over £30bn+ of property under management for a variety of UK and overseas Fund Managers, REITs and other property owners.
MAPP believes that property management can be a force for good. That’s why we make buildings work, not just for profit, but for people and the planet too. MAPP has created V1.0, V2.0, V3.0 and V4.0 framework of Property Management, to help clients and occupiers navigate the new landscape, and to ensure we deliver a fully integrated and holistic approach.
Most job descriptions read like a recipe without a clear picture of what the final product looks like. We want to give you a picture of who we are and the role we are looking to fill. If this position excites you, and you think you could make a difference at MAPP, do apply, even if you don’t satisfy every single criterion. We want to work with people who are awesome in an organisation that makes a difference, do a job that adds value and be rewarded for all our effort in a great place to work.
At MAPP, we want to make the real estate industry a career path where everyone feels both welcome and wanted. We’re proud of our progress so far, but we’re constantly reevaluating how we can make sure the best people, regardless of gender, ethnicity, sexuality, nationality, background or neurodiversity, can see themselves excelling at MAPP.
Our MAPP values underpin everything we do. We were the first national real estate consultancy in the UK to become a B Corp. We want you to learn and grow, to challenge yourself and be the best you can be. As an organisation, we are growing, and have done so for the last five years. We promote about 10% of our office-based roles in a year. We have fun together with events and opportunities to connect, grow and learn with charity days and fundraising events for our communities, as well as study days that broaden our professional horizons.
This role gives you the opportunity to be a part of our effort to do something a little bit special in property management, and we would love for you to apply. We are always on the lookout for great character – that is what makes us MAPP people. If that is you, we would love to meet you!

SKILLS (PEOPLE & TECHNICAL)

• Lead Meetings with key stakeholders such as Tenant Meetings, contractor reviews
• Ensure centre teams are complying with their Job Roles and completing daily checks to ensure site staff are completing their tasks correctly - Centre Administrator and security and cleaning teams
• Provide knowledge of the centre’s performance in client meetings
• Ensure effective collaboration with all key stakeholders, including local authority, BID representatives and others
• Tenant liaison with a prompt response and resolution to their issues
• Monitor contractor/supplier performance and review RAMS and issue Permits to Work as appropriate
• Manage the scheme aligned with the MAPP Values
• Prompt response to emails from colleagues, tenants and client and prompt resolution of complaints received
• Conduct regular site inspections in line with MAPP procedures
• Ensure health and safety management systems are kept up to date, reports logged and actions dealt with
• Assist in preparation of service charge reconciliation, setup and manage the budget for the site and Ensure expenditure is managed within agreed budget
• Regular liaison with the contract managers to ensure that KPIs are being met and works are being conducted properly
• Aid with environmental strategy to reduce energy consumption, maximise recycling and reduce waste to landfill
• Liaise with the external marketing team to ensure they are fulfilling their contract requirement including updating marketing channels including digital, offline and social media
• Lead event planning and management including charity and social events
• Plan and deliver tactical integrated marketing campaigns and managing the production and distribution of marketing materials
• Contribute to Commercialisation strategy and commercialisation of common areas and oversee the provider to drive income/add value to the Centre
• Monitoring statutory and internal compliance,including meeting MAPP policies and procedures, RICS and ISO standards and any statutory timelines and escalation requirements

LEVEL OF EXPERIENCE / CERTIFICATIONS:

• 3 years experience of working in a similar role
• Centre Manager experience required
• IOSH desirable
• NEBOSH desirable
  Working Hours: 9am - 5.30pm Monday - Thursday & 9am - 5pm Friday

SALARY RANGE (BASED ON EXPERIENCE)

£40,000 - £45,000 per annum, depending on experience.

ROLE SUMMARY / PURPOSE AND SCOPE

The Centre Manager will be responsible for the day to day running of Cathedral Square, Worcester inclusive of strong engagement with occupiers to fully understand their business needs.
The role requires a background in and full understanding of retail shopping centre management to be able to liaise between the client, surveyors and tenants on the improvement and performance of the asset. The Centre Manager will work closely with the MAPP team and client to establish a more successful, performing asset