Certified Salesforce Trainer

at  WS Audiology Americas

Burlington, ON, Canada -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate18 Dec, 2024Not Specified20 Sep, 20242 year(s) or aboveGood communication skillsNoNo
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Description:

Responsibilities:

  • Training Program Development:
  • Train and assist power users in creation of complex dashboards that provide insights into sales performance, customer data, or other key sales metrics.
  • Design and develop Salesforce training programs and materials, including presentations, manuals, and online resources.
  • Customize training programs to meet the specific needs of different user groups within the organization.
  • Stay up-to-date with the latest Salesforce features, tools, and best practices.
  • Training Delivery:
  • Plan and conduct training sessions for employees and clients both in-person and virtually.
  • Use various instructional techniques and formats, such as role-playing, simulations, team exercises, group discussions, videos, and lectures.
  • Provide one-on-one coaching and support to champions and key users as needed.
  • Assessment and Evaluation:
  • Assess the effectiveness of training programs through feedback, testing, and performance metrics.
  • Modify training content and delivery methods based on evaluation results and feedback.
  • Report on training activities and outcomes to management.
  • Support and Documentation:
  • Develop and maintain comprehensive user guides, FAQs, and other documentation to support ongoing Salesforce use.
  • Provide post-training support and troubleshooting assistance to ensure successful Salesforce adoption.
  • Collaboration with internal stakeholders:
  • Work closely with Global Salesforce administrators, developers, and other stakeholders to understand system changes and updates.
  • Provide support to sales leaders for ongoing and initial training for their team members.
  • Collaborate with other trainers to ensure consistency in material and to stay abreast of best practices.


REQUIREMENT SUMMARY

Min:2.0Max:3.0 year(s)

Information Technology/IT

Software Engineering

Graduate

Proficient

1

Burlington, ON, Canada