Claims Assistant

at  Gallagher

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You’ll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.
We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.
Overview:
Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.
Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.
In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.
There are some great things happening at GB as we move through a period of exciting period of transformation and change. And, we want YOU to be a part of it all!
As part of our recent expansion in the workers compensation market, we have new opportunities for enthusiastic and dynamic Claims Assistants to join our team. In this role, you will provide support to interstate and local claims teams across a range of administrative activities, learn new skills and have the opportunity to work with a variety of internal and external stakeholders.
Based in our sophisticated Brisbane offices, this role is pivotal to contributing to Gallagher Bassett’s commitment to injured workers and insured clients.

Responsibilities:

• Prepare written correspondence such as letters and emails for injured workers, employers, medical practitioners, legal representatives and medicolegal specialists;
• Maintain data within GB and regulators’ systems;
• Undertake registration of new claims and data reviews;
• Issue notices and reminders of appointments to injured workers;
• Manage incoming correspondence from a range of channels and in various formats;
• Participate in key business projects and initiatives, such as learning and development.

Qualifications:

• Previous experience in an administrative role and/or demonstrated experience in undertaking administrative duties in a fast-paced environment;
• Exceptional time management and organisational skills;
• Excellent attention to detail;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
• Enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.

• Prepare written correspondence such as letters and emails for injured workers, employers, medical practitioners, legal representatives and medicolegal specialists;
• Maintain data within GB and regulators’ systems;
• Undertake registration of new claims and data reviews;
• Issue notices and reminders of appointments to injured workers;
• Manage incoming correspondence from a range of channels and in various formats;
• Participate in key business projects and initiatives, such as learning and development