Claims Management Specialist

at  Leaders Romans Group

Job Title: Claims Management Specialist
Location: Remote Working with ad hoc in-person meetings at Head Office when necessary
Brand: Leaders Romans Group
Salary: Competitive Salary Package
Hours: Monday to Friday 8:30pm to 5:30pm

JOB SUMMARY AND KEY RESPONSIBILITIES

Reporting to the Quality and Case Management Manager, you will provide full administrative and technical support to the Case Management department in accordance with the specific tasks below

KEY RESPONSIBILITIES:

• Providing administrative support to the Case Management Manager and Head of Quality and Customer Care
• Investigating cases and providing summaries to the Case Management Manager
• Drafting responses to Letters Before Claim, Defence and Witness Statements
• Managing the insurance notifications to ensure all cases are recorded accurately
• Liaising with senior staff and keys stakeholders to oversee the management of serious complaints and legal cases against the group
• Ensuring all strict deadlines for legal and insurance cases are met
• Processing court paperwork and liaising with the courts where action is in place
• Liaising with legal counsel to provide guidance to key stakeholders
• Building and maintaining a good working relationship with the insurance brokers
• Recording significant complaints/claims received into the Group, assisting with the acknowledgements and ensuring claims meet deadlines imposed
• Carrying out investigations, collating data, scheduling and chairing meetings where required
• Ensuring a working knowledge of Leaders and Romans systems and procedures and the variations in the business
• Preparing monthly reports
• Assisting in the training of new team members as and when required to ensure knowledge is shared
• Keeping abreast of changes in industry legislation