Claims Senior Quality & Compliance Advisor, Bodily Injury

at  Allstate

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

JOB DESCRIPTION

This job is responsible for safeguarding Allstate’s assets by analyzing complex claim data to identify potential risks or integrity issues. This job also is responsible for analyzing data to identify irregular patterns that can aid in identifying risks, reviewing and assessing internal controls, and identifying potential risks and resolutions. The job collaborates with others for information regarding emerging risks.

JOB DESCRIPTION:

The Claims Shared Services Department is hiring, and we are actively looking for a Senior Claims Quality and Compliance Advisor – Bodily Injury to join our team!
Reporting to the Manager, Claims Quality and Compliance you will be accountable for ensuring adherence to the Claims department policies, practices, and procedures in the adjustment of reported losses of moderate to maximum complexity. The Senior Quality Advisor provides technical feedback to be utilized for Claims Advisors’ individual development in order to uphold compliance to regulated and internal policies.

ACCOUNTABILITIES :

• Ensure the execution of required employee file reviews, call reviews, vendor reviews and targeted reviews to assess and support business projects/initiatives
• Provide technical coaching to the Quality team to enhance employee skillset and development
• Ensure understanding of, and compliance to, file and customer service standards
• Ensure compliance with overall ACG, regulatory, legal, and ethical policies and requirements.
• Create, implement, and maintain quality assessment tools
• Review and analyze data to identify gaps, provide insights and recommendations for improvements
• Execute on our Corporate Compliance and SOX controls requirements by completing control reviews, analysis, and reporting
• Participate in team calibration sessions
• Provide coaching to Claim Managers and Claim Advisors to achieve individual and team quality performance targets
• Effectively communicate with Claim Managers and key stakeholders to discuss results, trends, and updates, etc.

QUALIFICATIONS:

• 5+ years Bodily Injury claims experience, having spent a minimum of 2 years handling litigation files
• Extensive claims and insurance regulation knowledge and proficiency
• An in-depth understanding and working knowledge of Claims Best Practices
• Collaborative mentoring & coaching skills, along with strong influencing skills with the ability to embrace change
• Advance knowledge of Legal and Regulatory requirements such as Provincial Insurance Acts
• Strong written and verbal communication skills with a commitment to providing outstanding customer service.
• Ability to work independently and as part of a collaborative team environment.
• Enrolled in (or willing to enroll in) or completion of CIP designation
• Bilingual (French) is an asset
  Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

DESCRIPTION DU POSTE :

Notre Équipe des services partagés des réclamations est à la recherche d’un conseiller ou d’une conseillère principal(e), dommages corporels.
Relevant du directeur ou de la directrice, qualité et conformité des réclamations, la personne titulaire du poste est responsable de veiller au respect des politiques, des pratiques et des procédures du Service des réclamations dans le cadre du traitement de sinistres moyennement ou hautement complexes. Elle fournit également des rétroactions sur des questions techniques qui serviront au développement individuel des conseillers en réclamations afin de veiller au respect des politiques réglementaires et internes.

SKILLS

Customer Centricity, Digital Literacy, Inclusive Leadership, Learning Agility, Results-Oriented
Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.