Client Care Advisor (Part-Time)

at  Crown Vets

Client Care Advisor (Part-Time)
Crown Vets, Inverness, Inverness, Scotland
Discipline: Non-clinical Support
Part Time
£16,562 per annum
We have a great opportunity for an individual to join our team as a Part-Time Client Care Advisor.

In this role, you’ll deliver outstanding customer service to clients through phone, email, and face-to-face interactions, fostering strong relationships with pets and their owners. You will handle client inquiries, concerns, and requests efficiently, while managing the scheduling of vet and nurse appointments and coordinating surgeries. Key duties include accurate data entry, maintaining up-to-date client records, and ensuring clear communication to meet client needs. You’ll also uphold professionalism and phone etiquette, assist in implementing new business processes, promote best practices in pet care, and manage payment processing and end-of-day cashing up.