Client Liaison Manager , Medical admin/Healthcare Sector - DVA Clients, Wor

at  TalentBay Healthcare

OVERVIEW:

A leading private psychiatry practice, specializing in providing exceptional healthcare services to Veterans, is seeking a dedicated and detail-oriented Client Liaison Manager (CLM) to join their team. This is an opportunity to contribute to a meaningful cause while working in a supportive and flexible environment.

ESSENTIAL SKILLS AND EXPERIENCE:

• Minimum of 2 years of experience in medical administration, preferably in psychiatry or veteran healthcare.
• Experience working with the Department of Veterans Affairs is highly desirable.
• Exceptional communication skills (both verbal and written).
• Strong attention to detail and accuracy.
• Experience with CRM and Patient Management Software is advantageous.
• Previous experience with medico-legal reports is a plus.
• Proficiency in Microsoft Office Suite and Google Workspace.
• Ability to thrive in a fast-paced environment and manage multiple tasks effectively.

KEY REQUIREMENTS:

• Previous administration experience is essential, ideally in medical admin.
• DVA experience is desirable but not essential.
• Familiarity with CRM software is a must.
• Strong communication skills and exceptional attention to detail.
• A current police check is required; candidates with an up-to-date check are preferred.

• Coordinate and manage client scheduling for psychiatric assessments and consultations.
• Serve as the first point of contact for all client inquiries via phone and email.
• Create, update, and maintain accurate client records and documentation.
• Liaise between medical staff, clients, and external stakeholders.
• Deliver high-quality customer service to ensure client satisfaction.
• Use CRM and Patient Management Software to track and report on client interactions.
• Handle confidential information with discretion and care.
• Maintain an organized, efficient administrative system.
• Ensure accuracy by conducting quality assurance checks on reports.