Client Service Advisor

at  Castle Fine Art Washington Green

We have an exciting new opportunity for a Client Service Advisor to join our Client Services team. This role is full time, on a permanent basis, working 37.5 hours per week, Monday to Friday and reporting to the Client Service Manager. You’ll be based out of our state-of-the-art new Head Office at the Mailbox, Birmingham, with requirements to work at our Warehouse in Erdington too as part of the support we provide to our galleries.
As our Client Service Advisor, you will provide exceptional customer service and full support to our loyal clients across the business. You’ll assist with all Anti-Money Laundering checks, adhering to Data Protection procedures for our clients, going the extra mile to ensure our clients have a positive and memorable experience with Castle Fine Art.

What the Client Service Advisor Role Includes:

• To act as a key point of contact for our clients, via phone and email, to confidently resolve issues and queries
• Conducting and managing through to completion, time sensitive ‘Know Your Client’ (KYC) and Anti-Money Laundering (AML) checks, following the company procedures and HMRC guidelines
• Proactively following up with clients after dealing with complaints, to ensure the matter has been resolved to their satisfaction
• To complete and maintain accurate records in accordance with company policy and Data Protection compliance
• To maintain accurate records of Client Services involvement in dispatches and collections, liaising with colleagues and relevant departments as necessary
• Any other reasonable tasks allocated by the Client Service Manager and/or Head Of Retail

What We Will Offer You:

• A competitive salary
• Staff discounts
• Pension scheme
• A comprehensive benefits package

What We Need From You:

• Excellent organisation skills with ability to prioritise tasks effectively and problem solve.
• Proactive and results focused personality
• A significant experience in a customer service role, with complaint handling experience
• Strong communication skills, both written and verbal
• Demonstratable knowledge of Data Protection policies and procedures
• Confidence with IT systems such as Excel

• The ability to work independently and demonstrate initiative on a day-to day basis

• Due to the nature of the business, Bank Holiday working is a requirement. Therefore, flexibility is a must for this role*
  If this sounds like you, Apply Now to join our amazing Client Services Team

• To act as a key point of contact for our clients, via phone and email, to confidently resolve issues and queries
• Conducting and managing through to completion, time sensitive ‘Know Your Client’ (KYC) and Anti-Money Laundering (AML) checks, following the company procedures and HMRC guidelines
• Proactively following up with clients after dealing with complaints, to ensure the matter has been resolved to their satisfaction
• To complete and maintain accurate records in accordance with company policy and Data Protection compliance
• To maintain accurate records of Client Services involvement in dispatches and collections, liaising with colleagues and relevant departments as necessary
• Any other reasonable tasks allocated by the Client Service Manager and/or Head Of Retai