Cloud & Collaboration Engineer I

at  Concentrix

Job Title:
Cloud & Collaboration Engineer I
Job Description

As a starting level 1 Technical Support Engineer (TSE1), you will be learning VMware virtualization technologies which will equip you with the skills necessary to troubleshoot, and to help our customers troubleshoot, understand, and overcome challenges in their environments.

• First steps on in this role will be to upskill on our support processes and products and to understand how we work as part of a global team
• Once achieved, you will begin to troubleshoot customer issues with the support of tenured engineers through the knowledge you have gained. You will constantly work with team members to find solutions for customers
• As your skill set grows, you may choose to work on additional product lines and progress your skillset on more technologies or seek to become experts in a wide variety of products and or technology related to our product portfolio
• Throughout this time, and your career at VMware, you will be able to develop through training, learning tools, research time and training days.

REQUIRED SKILLS

• Recommended 1-2 years of industry experience
• Windows experience is required, Linux being an advantage but not a must
• Good customer advocacy and relationship building skills
• Good verbal communication and desire to problem solve
• Ability to research problems and document their solutions
• An ability to manage time efficiently, balancing competing priorities

Highly Preferred Skills:

• BS/BA degree or equivalent technical experience
• Hands on experience with VMware products is highly preferrable
• Experience with operation and administration of large Windows Server and Desktop Environments
• An understanding of Cloud and Virtualisation technologies

Location:
CRI Work-at-Home
Language Requirements:
Time Type:
Full time
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Please refer the Job description for details