Collections Manager

at  US Bank National Association

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

JOB DESCRIPTION

Manages the collection activities for various areas within the organization as assigned; such as bank card, consumer loans, direct or indirect loan portfolios, loss recovery, commercial accounts, etc. Manages the review and collection of all past due accounts to achieve target delinquency goals with lowest possible loss ratios and minimal risks. Approves extensions, charge-offs, repossessions and liquidations. Manages filing of insurance claims to realize the recovery of money and minimize losses. Ensures compliance with applicable internal policies and procedures and regulatory requirements.

BASIC QUALIFICATIONS

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• Bachelor’s degree, or equivalent work experience

• Five to eight years of experience in collections and financial services industry
• Two or more years of management/supervisory experience

PREFERRED SKILLS/EXPERIENCE

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• Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending

• Strong understanding of collection laws and regulations
• Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
• Basic knowledge of on-line collection systems
• Thorough knowledge of general organizational operations and procedures
• Strong planning and organizational skills
• Good managerial skills
• Ability to resolve moderate problems with minimal guidance
• Excellent verbal and written communication skills

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by la