As a Communication and Training Specialist, your role involves facilitating effective communication and ensuring smooth training related to ServiceNow within your organization.
You will be part of the Demant ServiceNow center of excellence based in Szczecin, some travel should be expected as part of the role.

Demant_Poland, #LI-JP2, #LI-HYBRID

Communication Strategy:

• Develop and execute a comprehensive communication plan for ServiceNow initiatives.
• Create and disseminate relevant information to stakeholders, including process updates, best practices, and announcements.
• Collaborate with cross-functional teams to ensure consistent messaging.

Training Program Design and Delivery:

• Design and deliver training programs tailored to different user groups (end-users, administrators, etc.).
• Develop training materials, including user guides, videos, and presentations.
• Conduct workshops and webinars to educate employees on ServiceNow functionality.

Change Management:

• Assist in change management efforts related to ServiceNow implementations or updates.
• Address user concerns and provide guidance during transitions.
• Monitor adoption rates and adjust communication and training strategies accordingly.

User Support and Feedback:

• Provide ongoing support to ServiceNow users.
• Gather feedback from users to improve training content and communication methods.
• Address user queries and troubleshoot issues related to ServiceNow.

Collaboration and Advocacy:

• Collaborate with ServiceNow administrators and developers to stay informed about platform changes.
• Advocate for ServiceNow adoption and promote its benefits across the organization.