Job Description
Connected Technologies Ambassador & Field Support Specialist
Rank 5
Scarborough, ON
Deadline: Please apply by June 6th, 2024
Toyota Canada Inc. (TCI) currently has an exciting opportunity for a passionate individual to support our Connected Technologies (CT) department. This is a permanent, full-time position, reporting to the Manager, Connected Technologies. The selected candidate will be the Connected Technologies ambassador, advocating to build awareness through the planning and developing of education & training materials, knowledge resources, and communications, resulting in customer satisfaction and engagement. Ultimately, this individual will ensure organizational readiness & sustainment for internal stakeholders, Zones/Field Staff, and Toyota & Lexus Dealers about Connected Technologies products & services. Direct contribution to Sales and After-sales business growth by providing Guests/Customers and Dealers with positive Connected Services experiences and thus additional value.
What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

Connected Technologies Ambassador

• Drive change, motivate and ensure organizational readiness and sustainment for all CT product launches
• Be a subject matter expert to internal and external stakeholders and customers (TCI departments, Zones/Field Staff, Dealers, Guests/Customers)
• Act as CT ambassador with Toyota/Lexus Sales Divisions & Dealers to communicate, educate, advocate and drive engagement through enrolment
• Partner with Toyota University, Lexus Academy and Regional Training Managers (RTM) as CT champion
• Collaborate and align with Toyota Motor North America (TMNA) and liaison with vendors for CT training and education programs

Knowledge Resources & Training Programs

• Plan, develop, implement, and maintain education programs, resource materials, and communications
• Collaborate with Toyota University, and Lexus Academy to integrate CT knowledge (Train-the-Trainer)
• Influence and motivate Dealers through communications and knowledge resources to be Connected Technologies ambassadors

Field Staff & Dealer Support

• Communicate the latest developments and plans of Connected Technologies strategies with Dealers
• Act as a point of escalation for Dealer concerns/issues to appropriate parties for resolution
• Collaborate with the Customer Relations group to address Dealer issues relating to CT
• Provide CT subject matter expertise to Zones and Field Staff associates to facilitate Dealer support
• Support Dealers with training & educational needs
• Support Field and/or Dealer conferences and meetings with CT advocacy content to grow awareness

Guest/Customer Support

• Create Customer/Guest facing CT resource materials, including in-vehicle, smartphone app, marketing, how-to guides, and more, to provide exceptional CT customer experience and satisfaction
• Develop plans and strategies with Zones/Dealers to elevate enrolment rates

General Work Approach

• Initiates continuous improvement (‘Kaizen’) efforts to improve time and process efficiencies
• Create and maintain Standard Operating Procedures (SOPs)
• Standardizes and shares best practices across the team and organization

What You’ll Bring:

• University degree or equivalent (preferably in business, automotive studies or related discipline)
• 5+ years of automotive experience (preferably with a combination of sales, planning, after-sales, cross-functional, cross-affiliate or field experience)
• Ability to understand & communicate technical parts of Connected Technologies products and services
• Proven ability to partner with business stakeholders (internal & external)
• Excellent communication and presentation skills
• Proven ability to be accountable for a program’s success and act as that program’s ambassador
• Self-starter with excellent organizational and time management skills
• Strong leadership, relationship-building, and influencing abilities
• Ability to handle opposition professionally while still maintaining productive relationships
• Proven ability to initiate & improve work processes to increase efficiencies
• Demonstrated understanding of Plan, Do, Check, Act (PDCA) principles
• Flexibility in work schedule and ability to travel
• Bilingualism (French/English) is an asset

About Us
Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada’s head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI’s Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.
What Sets Us Apart?
A focus on People, Passion for Toyota, Innovation and Make Things Better has made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.
What You Should Know:
Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.

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