Consultant, CRM Support

at  Danfoss

JOB DESCRIPTION

We are seeking a skilled CRM Application Support Consultant to join our dynamic team. The ideal candidate will have 3 to 5 years of experience in providing technical support for Salesforce CRM applications and possess a strong understanding of CRM processes and best practices. The candidate will be responsible for managing day-to-day support activities, troubleshooting issues, and ensuring the continuous improvement of our Salesforce platform to meet the evolving needs of our clients.
As our new colleague, you will be part of a well-functioning global team of committed and skilled IT consultants, who are front runners within CRM, implementing the One CRM solution for Danfoss.

BACKGROUND & SKILLS

At Danfoss, we believe that a diverse and inclusive workplace fosters creativity, innovation, and a broader perspective in decision-making. When you consider this job posting, do you feel like your profile is not a perfect match? Numerous studies have found that women and people of color are more likely to apply only when they meet all requirements listed in the job posting. Even if you do not check all the boxes, we encourage you to apply anyway. We are curious to find out how you can bring new insights to the role or to Danfoss as an organization.

The ideal candidate possesses these skills.

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 3 to 5 years of experience in providing technical support for Salesforce CRM applications, including Salesforce Sales Cloud, Service Cloud, and Communities.
• Salesforce certifications (e.g., Salesforce Administrator, Salesforce Certified Platform App Builder) are preferred, but not mandatory.
• Strong understanding of CRM processes and best practices, with the ability to analyze business requirements and translate them into technical solutions.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels.
• Proven ability to work independently and collaboratively in a fast-paced environment, with a strong sense of ownership and accountability.
• Experience with Salesforce Lightning Experience, Apex and Visualforce is a plus

Responsibilities for this position include, but are not limited to, the following.

• Provide timely and effective support to end-users for Salesforce CRM applications, including troubleshooting technical issues, resolving user queries, and escalating complex issues as needed.
• Collaborate with cross-functional teams to analyze business requirements and implement solutions to enhance the functionality and usability of the Salesforce platform.
• Perform regular system maintenance tasks, including data cleansing, user management, and configuration changes, to ensure the optimal performance and reliability of the CRM applications.
• Develop and maintain documentation, including knowledge base articles and training materials, to support end-users and facilitate knowledge sharing within the team.
• Stay updated on the latest Salesforce releases, features, and best practices to proactively identify opportunities for system improvements and optimize the use of Salesforce capabilities.
• Participate in project initiatives, such as system upgrades, migrations, and integrations, by providing technical expertise and support to ensure successful implementation and deployment.