Consumption CoE Public Cloud Billing Specialist

at  SAP

WE HELP THE WORLD RUN BETTER

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

WORK EXPERIENCE:

• University Degree is a plus, but not mandatory.
• Good level of basic Support/Finance knowledge
• 2-3 years related experience an advantage.
• Knowledge of SAP support modules and CRM is an advantage
• Ability to work with globally distributed cross-functional teams
• Proven track record of execution capabilities for complex topics
• Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
  Note: Please upload your resume in English!

• Be dedicated point of contact for both external and internal customers for consumption related topics
• Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
• Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
• Process support requests across L1, L2 and L3 support levels to final resolution
• Dispatch complicated cases to L2/L3 support
• Answering of internal/external customer queries within agreed Service Level Agreements
• Propose improvements for processes and drive efficiency in the team
• Actively contribute to complex cases resolution
• Create and maintain cluster specific SOP database / Support knowledgebase
• Owning communication to customers end-to-end