Consumption CoE Public Cloud Operations (Senior) Specialist

at  SAP

Buenos Aires, Buenos Aires, Argentina -

Start DateExpiry DateSalaryPosted OnExperienceSkillsTelecommuteSponsor Visa
Immediate24 Jan, 2025Not Specified26 Oct, 20243 year(s) or aboveCustomer Satisfaction,CrmNoNo
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Description:

WE HELP THE WORLD RUN BETTER

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WORK EXPERIENCE:

  • University degree is preferred, but not mandatory
  • Experience working with Cloud processes is preferred
  • Good level of basic Support/Finance knowledge
  • 3-5 years related experience is preferred
  • Knowledge of SAP support modules and CRM is preferred
  • Ability to work with globally distributed cross-functional teams
  • Proven track record of execution capabilities for complex topics
  • Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
  • Demonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfaction

Responsibilities:

  • Special point of contact for both external and internal customers for consumption related topics
  • Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
  • Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
  • Process support requests across L1, L2 and L3 support levels to final resolution
  • Assist with complicated cases to L2/L3 support
  • Answering of internal/external customer queries within agreed Service Level Agreements
  • Use own initiative to improve processes and drive efficiency in the team
  • Actively contribute to complex cases resolution
  • Create and maintain cluster specific SOP database / Support knowledge base
  • Owning communication to customers end-to-end
  • Hosting process-oriented calls with stakeholders from diverse backgrounds


REQUIREMENT SUMMARY

Min:3.0Max:5.0 year(s)

Information Technology/IT

IT Software - Other

Software Engineering

Graduate

Proficient

1

Buenos Aires, Buenos Aires, Argentina