Consumption CoE Public Cloud Operations (Senior) Specialist
at SAP
Buenos Aires, Buenos Aires, Argentina -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Jan, 2025 | Not Specified | 26 Oct, 2024 | 3 year(s) or above | Customer Satisfaction,Crm | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
WE HELP THE WORLD RUN BETTER
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
WORK EXPERIENCE:
- University degree is preferred, but not mandatory
- Experience working with Cloud processes is preferred
- Good level of basic Support/Finance knowledge
- 3-5 years related experience is preferred
- Knowledge of SAP support modules and CRM is preferred
- Ability to work with globally distributed cross-functional teams
- Proven track record of execution capabilities for complex topics
- Proven ability to quickly become an expert in a specific topic while not losing track of the big picture
- Demonstrated track record of creating and implementing new processes to drive efficiency and improve customer satisfaction
Responsibilities:
- Special point of contact for both external and internal customers for consumption related topics
- Reviewing incoming inquiries/disputes and checking against contractual documents, correspondence, consumption records
- Proactively interacts with other SAP support functions (O2I/ Sales/IT-Support/Commercial, Provisioning, Deal Desk)
- Process support requests across L1, L2 and L3 support levels to final resolution
- Assist with complicated cases to L2/L3 support
- Answering of internal/external customer queries within agreed Service Level Agreements
- Use own initiative to improve processes and drive efficiency in the team
- Actively contribute to complex cases resolution
- Create and maintain cluster specific SOP database / Support knowledge base
- Owning communication to customers end-to-end
- Hosting process-oriented calls with stakeholders from diverse backgrounds
REQUIREMENT SUMMARY
Min:3.0Max:5.0 year(s)
Information Technology/IT
IT Software - Other
Software Engineering
Graduate
Proficient
1
Buenos Aires, Buenos Aires, Argentina