CRM Key User (m/f/d)

at  MannHummel

CRM Key User (m/f/d)
Ludwigsburg, Deutschland | Marketing | Berufserfahrene | Unbefristet | October 25, 2024
As worldwide experts in filtration, MANN+HUMMEL develop solutions for vehicles, industrial applications, clean air inside vehicles and the sustainable use of water. With team spirit and an open culture of communication, we are continuously working towards achieving our vision of ‘leadership in filtration’. Become part of our team.
Job Description

Your Responsibilities:

• Implementation of standardized and efficient Sales and Marketing & Customer Service processes in CRM platform based on international alignments
• Take active part in relevant CRM meetings with esp. IT, Marketing, Customer Service, external service providers
• Follow up and creation of CRM KPI’s, e.g. opportunity management, lead management and activity management
• Provide CRM related trainings to key stakeholders, especially KAMs and Sales Manager
• Functional Management of local Key Users worldwide (1st level Support, Training, Controlling)
• Responsible for Communication Channel Key User (creating/ maintaining Training Manuals, Lessons Learned, FAQ)
• Support KAM/Sales Manager in definition and maintenance of customer structure in CRM with regards also to the SAP customer master data/customer hierarchies
• Support implementation and maintaining of Territory Management;
• CRM license & user management in collaboration with the global CRM responsible

Your Profile:

• Education: University degree in Sales and/or Marketing or equivalent education
• Experience: 3 years of working experience in Automotive IAM, ideally experience within an international environment
• Strong Experience with Salesforce CRM Software
• IT skills (esp. SAP R/3, Business Warehouse, Microsoft), data analysis abilities
• Willingness to travel globally for meetings/trainings
• Language skills: Fluent English skills
• Personality:
• International cross-cultural skills / Good communication and presentation skills to train colleagues globally
• Team oriented and used to work independently
• Holistic thinking and open-minded, loving to work solution-oriented on cross functional concepts/processes
• Proactive manner, workload resistance as well as assertiveness, self-confident and empathic manner

Diversity and inclusion are part of our DNA. We solely filter for the best talent. Therefore, we welcome applications from all individuals regardless of age, gender, background, ancestry, disability, or other legally protected reasons.

Social Benefits:

• You will work with a high degree of autonomy and decision-making freedom.
• Performance-based compensation and extensive social benefits.
• 35-hour work week or trust-based working hours, with flexible working hours and 30 days of vacation.
• Opportunity for hybrid working.
• Everyone has talent: Our talent management process supports your professional development.
• On-site company restaurant.
• Reserved spots in a nearby private daycare (both under-3 and over-3 spots).
• A modern company pension plan as a supplement to your statutory retirement insurance.
• Additional private health insurance (e.g., dental insurance).
• A wide range of discounts on our corporate benefits portal (e.g., for travel, fashion, insurance, etc.).
• Subsidy for the Germany Ticket.
• Company bike program.

Are you full of ideas? Are you keen to take on responsibility and really achieve something? Then our doors are open to you. This company lives out its values, gives people the freedom to use their own initiative, and offers many development exciting opportunities and many exciting projects – all of which awaits you here

• Implementation of standardized and efficient Sales and Marketing & Customer Service processes in CRM platform based on international alignments
• Take active part in relevant CRM meetings with esp. IT, Marketing, Customer Service, external service providers
• Follow up and creation of CRM KPI’s, e.g. opportunity management, lead management and activity management
• Provide CRM related trainings to key stakeholders, especially KAMs and Sales Manager
• Functional Management of local Key Users worldwide (1st level Support, Training, Controlling)
• Responsible for Communication Channel Key User (creating/ maintaining Training Manuals, Lessons Learned, FAQ)
• Support KAM/Sales Manager in definition and maintenance of customer structure in CRM with regards also to the SAP customer master data/customer hierarchies
• Support implementation and maintaining of Territory Management;
• CRM license & user management in collaboration with the global CRM responsibl